Rullion are looking to recruit for the following Role:
Administrator
Location : Manchester
Inside IR35
Hybrid Role
Full time hours
Monday to Friday (core hours 8.30-4.30)
Rate : £14.59ph
Parking on Site.
6 months intially but rolling (Long term contract)Key responsibilities as follows:
Ensuring all required spare parts are ordered and expedited for upcoming requests.
Placing large parts orders for Projects
Providing support to other businesses for procurement activities.
Management and stock takes for PPE
Maintenance and support for OneSRM.
Providing administration Support for Coordination and FS.
Maintaining a telephone pick up rate defined by the business and documented in a SLA.
Supporting with Call logging all contract calls received etc.
Ensuring the compliance with the relevant KPI targets.
Escalate issues to the applicable Manager according to defined parameters.
Ensures a high quality standard of the ticket / activity / iBase / customer data base entries.
Monitor customer satisfaction requirements.
Prequalification Questionnaire support for the FS elements.Key competencies:
Excellent interpersonal skills, in particular telephone skills, are essential.
Excellent communication skills with the ability to communicate with managers and customers.
Exceptional organisational skills with the ability to prioritise tasks.
An understanding, appreciation and experience of providing high level customer service.
An ability to be innovative ...