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The UK's leading specialist fitness and leisure recruitment agency.
Location: Manchester-based with regular collaboration with our London team.
We are a leading provider of high-end residential gym and spa facilities, dedicated to delivering exceptional experiences for our residents. Our facilities combine luxury amenities with outstanding service to promote well-being and an elevated lifestyle.
The Role:
We are seeking a dynamic and experienced Gym & Spa Area Manager to oversee multiple high-end residential gym and spa facilities. The successful candidate will have a strong operational background, with a focus on maintaining impeccable standards and delivering first-class customer service.
Key Responsibilities:
1. Operational Management:
o Provide operational support and guidance to ensure smooth day-to-day running of facilities.
o Ensure the highest standards of cleanliness, maintenance, and safety are consistently upheld.
o Conduct regular audits to ensure adherence to operational procedures and company policies.
o Monitor financial performance, ensuring budgets are met and resources are efficiently managed.
2. Customer Experience:
o Design and implement strategies to enhance the customer journey.
o Collaborate with residential management teams to align services with residents' needs.
o Drive resident engagement through innovative wellness programs and events.
o Train, mentor, and manage on-site teams to deliver exceptional service.
o Provide ongoing support to site managers, ensuring they have the tools and guidance to succeed.
About You:
* Proven experience in an operational leadership role, ideally within the leisure, fitness, or hospitality sectors.
* Strong leadership and team management skills with a passion for motivating staff.
* Excellent communication and interpersonal skills to build positive relationships with residents and team members.
* Exceptional attention to detail and commitment to maintaining high standards.
* A proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.
* Flexibility to travel between Manchester and London sites on a minimum monthly basis.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive, dynamic, and vibrant team environment.
* The chance to shape the future of our gym and spa experiences.
If you are a dedicated professional with a passion for fitness, wellness, and outstanding customer service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.
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