PSM Recruitment is looking for an Office Supervisor to join a successful, fast-growing company based in Dover. This is a crucial role for the business, spanning Sales, Environmental agency compliance, Logistics, Credit Control & Administration. Future plans will drive more change in the structure of the company, which will provide further opportunities.
You will need to be comfortable working in a busy construction environment, where the ability to efficiently multitask is essential. You will need to be confident and enjoy dealing with a wide range of people, both face-to-face and over the phone.
In this role, you will be the ‘customer service champion’, working hard to juggle priorities, solve issues and give the customers an experience that will have them coming back for more.
Job description
Sales
* Dealing with customers (general public and small builders) both face-to-face and over the phone – handling pricing enquiries, advising, taking orders, and resolving issues.
* Coordinating customer tipping in the yard by liaising between customers & yard staff.
* Taking orders from customer sites over the phone and via email.
* Maximising the experience for customers by taking ownership of their orders.
* Advise customers of any issues before they advise the company and offer solutions.
* Handle a limited quantity of shop sales – small tools, boots etc.
* Sending promotional emails & texts to generate business.
Logistics
* Monitoring the build-up of customer orders to give early warning of ‘spikes’ in demand.
* Maintain regular contact with drivers to monitor service levels.
Weighbridge
* Use a digital weighbridge to record weights of material tipped in the yard and dispatched on trucks.
* Fully complete the relevant material ticket or waste transfer note.
Credit Control
* Monitor customer credit limits when taking orders to ensure there is credit available.
* Chase designated customers for payment to clear outstanding debts.
* Reconciling cash received with tickets.
Administration
* Raising customer invoices on a daily basis.
* Scanning & saving tickets.
* Updating Monthly Waste Return spreadsheet.
The ideal candidate will:
* Have the ability to work independently and as part of a team.
* Provide a high standard of customer service.
* Possess strong organisational skills, be able to work under pressure and manage workload efficiently.
* Be comfortable using computer systems, including Excel and Word.
* Have a positive, flexible & proactive attitude to develop the role and help push the business forward.
Benefits
* Free on-site parking.
* Company pension
* Annual leave