Operational Performance Management Exercise delegated authority on behalf of the Deputy General Manager & clinical leads to resolve day-to-day performance issues within the Service, responsible for early identification of issues and creating the plan for resolution. Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Performance Contract. Manage the analysis of data so that the Clinical Lead and the SDU leadership team have access to timely and accurate information on all key performance indicators. Ensure compliance with all relevant Trust policies. Ensure sufficient staffing levels and allocation depending on service needs Ensure correct skill mix within team Responsible for the day to day efficient and effective operational management of service area, linking appropriately with clinical and multi-disciplinary staff in all matters affecting the delivery of core services. Respond to daily problems and ensure issues are swiftly resolved; implement longer term solutions to issues raised. Work closely with the Clinical Lead, and Matrons to ensure effective support services are in place for all clinical areas. Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements. Ensure all policies and procedures are adhered to as required by the Trust. Responsible for ensuring Junior Doctors hours requirements are met within service area. As a member of the management team, support the annual Business Plan, ensuring staff involvement, in line with Trust objectives. Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators. Participate in and contribute to Trust wide initiatives and projects as appropriate. Develop and write policies and standardised procedures within own work area. Ensure that effective systems are in place to maintain service delivery in the event of staff absences Management and Leadership Set objectives and review performance of A&C staff, identifying individual training and development needs and promote continued personal and professional development to ensure continual improvement. Manage sickness, disciplinary and performance issues in line with Trust policies. Support the clinical lead to ensure safe staffing, recruitment and other HR queries from the medical /dental team. Support organisational change and wider organisation to ensure efficient service delivery and productivity and compliance with Trust and NHS targets; this could include consultation with staff and promoting new ways of working, implementing new policies and procedures. Responsible for developing and motivating staff through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure. Quality, Risk and Governance Manage the implementation of effective systems, control processes and risk management arrangements in the service. Support the monitoring of compliance with internal and external governance and best practice requirements in the Service. Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the Service. Undertake complaint investigation in conjunction with clinicians. Resolution of PALS issues. Ensure outcomes of root cause analysis, serious incident investigation, PALS issues are implemented. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of the administrative service. Financial Management Manage the A&C budget within the service ensuring that expenditure is within agreed limits. Manage and monitor performance so that the Service meets its financial and operating targets. Manage delegated budget responsibilities for area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate. Lead delegated projects for the Service/Directorate to contribute to the achievement of cost improvement programmes. Ensure compliance with Trust standing financial instructions. Strategy, change and service improvement Participate in Trust and Directorate-wide programmes that contribute to the modernisation of patient services. Contribute to the strategic development of the Service. Identify and ensure service improvement plans are moved forward and delivered with support of DGM/AGM. Identify opportunities for service redesign, focusing on a patient centred approach to delivery; contribute to plans which improve and develop services. Participate in Trust and area wide programmes that contribute to the modernisation of patient services.