Description
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates to achieve sales, customer service, and operational targets.
The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment. This role offers an exceptional opportunity to act as the Chief Executive Officer of your store.
You will be responsible for creating and executing an agile business plan to attract and retain customers through strategic targeting, impactful in-store events, excellent customer relationship management, and leading a high-performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and a stepping stone towards a long-term career with a leader in prestige beauty.
Many of our field executives and senior managers started their careers at the point of sale. This first-level management role, with exposure to business planning, consumer insights, event management, customer relationship management, and front-line marketing, will equip you with comprehensive skills for further advancement in the beauty industry.
We foster a culture that values diversity of thought and people. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications
* Effective verbal and written communication skills, with excellent interpersonal abilities
* Strong customer service skills and a talent for winning people over
* Results-oriented with a high drive to meet objectives and standards
* Goal-oriented, pursuing objectives beyond expectations
* Ability to recognize and support others' development needs
* Anticipates, recognizes, and meets customer needs
* Handles difficult customer situations with diplomacy and tact
* Leads performance management while holding team members accountable
* Builds and maintains extensive informal networks
* Models qualities like respect, helpfulness, and cooperation
* High attention to detail and organizational skills
* Ability to work independently and as part of a team
* Proactive and positive attitude towards work and tasks
* Maintains confidentiality, tact, and discretion in dealings
* Retail sales experience
* Leadership experience
* Experience in strategic planning and execution
* Ability to develop financial plans and manage resources
* Working knowledge of computerized systems, including email and Microsoft Excel
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