Customer Service Advisor
Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week – Monday- Friday 8am-5pm.
Want to change the world? A career that makes a difference
We’re not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don’t just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy has made us a natural leader in environmental and social issues today.
What you’ll be working on:
1. Identifying customer needs and responding to them appropriately, ensuring all relevant facts and information are gathered to provide the best outcome for the customer.
2. Supporting the team by providing help, guidance, and feedback to others, sharing best practices and seeking out opportunities for continuous improvement.
3. Ensuring all customer interactions are recorded and updated on the relevant systems, adhering to all relevant processes and procedures to protect customer information.
4. Maintaining an excellent working knowledge of our suite of products and services, including those of our competitors, to confidently understand and meet customer needs.
5. Recognizing customers in financial difficulties or vulnerable situations and working with them to reach a mutually acceptable solution.
We’re looking for colleagues who have:
1. Strong experience in a customer-facing role, including telephony, retail, or hospitality.
2. Evidence of IT skills and a demonstrable ability to learn and use new systems.
3. Ability to follow and understand regulatory policies and processes.
4. Experience in dealing with challenging or vulnerable customers.
5. A background of working in a fast-paced environment and achieving targets or deadlines.
6. High attention to detail.
7. Robust listening and problem-solving skills.
8. Clear and concise two-way communication skills – both written and verbal.
9. A passion to deliver an exceptional customer-centric approach.
Benefits:
1. 27 days holiday rising to 30 with service, plus the opportunity to buy 5 extra days.
2. Upskill opportunities with associated pay increases.
3. 2 paid volunteering days per year.
4. Performance-based annual bonus scheme.
5. Free on-site parking.
Our recruitment process:
1. Initial call with recruiter.
2. Competency-based interview.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate about creating a diverse workforce and an inclusive environment where all colleagues can fulfill their potential. We welcome applications from talented individuals from all backgrounds and lifestyles.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
#J-18808-Ljbffr