Are you technically minded? Do you have experience with DC battery systems personally or professionally? If so, this could be the role for you. My client, an e-commerce business retailing specialist electrical components and accessories, is looking for a conscientious and proactive Customer and Sales Support Agent. This is a customer-facing role in a small but busy business dealing with pre and post sales enquiries. The role requires the successful candidate to learn various aspects of DC battery systems and related equipment to advise customers. Training will be given, but it is essential that you have an interest in technical subjects and can learn quickly.
Job Specification
* Sales & Customer Support Agent (Advertised as Customer & Sales Support Agent)
* Days/Hours: Mon-Fri | 9:00am - 5:00pm
* Salary: £28-30k dependent on experience
* Benefits: Group Life Assurance / Health Cash Plan / 10% Employer Pension Contribution / 25 days holiday / Discretionary annual bonus
Responsibilities and duties:
1. Answer general customer support enquiries via telephone/e-mail/chat
2. Chase delivery issues with couriers
3. Deal with amendments to customer orders
4. Manage product returns and warranty issues
5. Process refunds
6. Answer technical queries and offer pre-sales product advice via telephone/e-mail/chat
7. Recommend products and advise ...