Job summary Here at Dr Gilkar & Partner we are looking to recruit a receptionist to join our growing practice. The opportunity covers both our main surgery at Little Horton Lane and our branch surgery based in the Woodroyd Centre. As part of our friendly team you will be responsible for providing a pleasant and efficient service to our patients being the face of the practice. Main duties of the job Duties and responsibilities include: Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning The post-holder should recognise the importance of effective communication within the team As the successful applicant may need to cover sites a driving licence would be desired About us The practice has c8500 patients within the widely diverse BD5 area. We are within PCN 6, a fast growing primary care network. We are a welcoming & friendly team looking for a pleasant and experienced receptionist to join us. Date posted 04 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A4207-25-0000 Job locations Little Horton Lane Medical Centre 392 Little Horton Lane Bradford West Yorkshire BD5 0NX Birch Medical Practice Woodroyd Road Bradford West Yorkshire BD5 8EL Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Updating patient information accurately on SystmOne Duties and responsibilities include: Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter The post-holder should recognize the importance of effective communication within the team Job description Job responsibilities The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Updating patient information accurately on SystmOne Duties and responsibilities include: Maintaining and monitoring the practice appointments system Processing face to face and telephone requests for appointments, visits and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter The post-holder should recognize the importance of effective communication within the team Person Specification Qualifications Essential Educated to GCSE level standard is essential Desirable Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience Essential Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills Essential IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable Person Specification Qualifications Essential Educated to GCSE level standard is essential Desirable Educated to A level standard is desired Higher Education is desired SystmnOne knowledge is desirable Experience Essential Experience of answering telephone calls in a high call volume environment Experience of working within an administrative office environment Willingness to continually learn within the job Desirable A period working directly with members of the public in a busy NHS environment Experience of working as part of a team and under own initiative Skills Essential IT skills: Basic is essential Microsoft Word usage is essential Keyboard skills: Basic is essential Literacy skills Essential Numeracy Essential Verbal communication skills with the ability to deal with people in person and on the telephone is essential Verbal reasoning skills essential Desirable Clinical software skills desirable: SystmOne Report / Letter writing skills - Desirable Microsoft Excel - Desirable Employer details Employer name Dr Gilkar & Partner Address Little Horton Lane Medical Centre 392 Little Horton Lane Bradford West Yorkshire BD5 0NX Employer's website https://www.drgilkar.co.uk (Opens in a new tab)