We’re looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This is a part time opportunity working 8.45am - 12.30pm every Saturday.
It will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.
There are also lots of opportunities for overtime as many of our Saturday Customer Service Assistants support us during our busier periods when they're able to.
Benefits include:
* Ability to buy and sell holiday allowance
* Annual pay review
* Annual Success Share scheme
* Maternity, paternity and shared parental leave
* Service recognition
About you
You’ll be a people person with a positive, personable attitude and excellent communication skills. It's important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
It will be essential to have the confidence to talk with lots of people, have a strong customer/people focus and the ability to be accurate.
Desirable experience will be cash handling processing details.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum criteria.
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