Job Description
Help Desk Administrator and Planning Coordinator - Manchester - £26,000 + Benefits
PRS are seeking to receipt for an experienced Help Desk Planning Coordinator based in Manchester.
The role is permanent based on a salary of £26k p.a. – Working days will be Monday to Friday, 8am to 4pm.
Responsibilities:
1. Duties based around the Planning & Coordination of workflow from the Help desk and Maximo (CMMS) processes and link into the Operational Planned Maintenance Team.
2. Client call handling and creation of faults on the CMMS.
3. Support on a day to day basis of the CAFM system operated at the site for the Hard FM team, offering Planning & Coordination support to the Team Leaders.
4. Responsible for the day to day monitoring of the CAFM data relating to Estates Maintenance Services (PPM and Reactive works).
5. Support the Planning & Coordination lead to monitor the operation of the Payment Mechanism for Estates on the Manchester PFI site.
6. Manage the security and upkeep of the CAFM system operator’s tablet units including set up, updates & training of users.
7. Exchange, interpret, analyse and calculate information and communicate to all required parties.
8. Have administration skills and experience within a maintenance environment.
9. Collect data and information required by technical management.
10. Present data and information in standard formats for technical managers.
11. Assist Compliance manager in collation of information from site for the CAFM system.
12. Issue PPM and reactive work as required and assist in the processing of work.
13. Compile reports from the CAFM system and make necessary additions or requirements.
14. Ensure the efficient operation of the Data Management systems on the site.
15. Manage the security and upkeep of the CAFM system operator’s tablet units liaising with Global Maximo support teams and client IT as required.
16. Train all users in the operations associated with the site CAFM system.
17. Act as a Super User for the CAFM system and assist users with any training, password or device issues.
18. Schedule and report on Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance.
19. Monitor performance of the system against PPM schedule and Reactive maintenance.
20. Handle telephone calls from the trust providing a high level of customer service.
21. Collect and provide data related to all estate maintenance operations.
22. Collate and manage digital and paper records and filing in line with the Quality system.
23. Ensure good communication channels are maintained.
24. Provide daily, weekly and monthly scheduled reports to the client and any ad hoc reports.
25. Represent the client in applicable working groups for ensuring compliance with Health & Safety Legislation.
26. Maintain formal and informal communication with Trust managers related to service activities.
27. Develop good working relationships with clinical and non-clinical staff at all levels.
28. Provide administrative support and advice for Hard FM staff where required.
29. Co-operate and work closely with the helpdesk team to ensure the effective management of the CAFM system.
30. Comply with safe systems of work at all times.
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