This is a permanent Care Home Administrator role at Barchester Healthcare, a leading provider of high-quality care homes in the UK. The position is due to start in Winter 2024 and will involve providing support to the General Manager in ensuring the efficient running of the care home. The successful candidate will be responsible for managing various aspects of the home's operations, including customer experience, HR, recruitment, payroll, and finance.
Main duties of the job
The Care Home Administrator will play a pivotal role within the home's management team, supporting the General Manager in the efficient running of the care home. The role encompasses managing customer experience elements, HR, recruitment, payroll, finance, and the supervision of junior members of the administration team. The successful candidate will need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Strong IT skills, excellent organization, and the ability to give others direction are also required.
Job responsibilities
*This position is due to start Winter 2024*
Providing the General Manager with the support needed to ensure the efficient running of a high-quality home, this varied position encompasses managing customer experience elements alongside HR, recruitment, payroll, finance, and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organization, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES
1. Promote a warm and welcoming environment for residents, staff, and visitors.
2. Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home.
3. Drive the occupancy and reputation of the Care Home as part of a community engagement team.
4. Support resident and family feedback with a focus on customer care.
5. Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
6. Payroll preparation for home-based staff.
7. Provide advice and guidance to employees on queries using the HR tools and resources available.
8. Ensure that all personal files are stored securely.
9. Attend meetings and produce accurate notes and minutes where required.
10. Ensure all rotas are complete.
11. Manage safe contents, petty cash, and resident fund accounts.
12. Update ad-hoc training, supervisions, and appraisals on staff records.
13. Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.
NEED TO HAVE
* Experience in a customer-facing role.
* Previous involvement in HR administration and recruitment.
* High level of attention to detail and the ability to prioritise.
* Proficient user of Microsoft, specifically Word, Excel, and Outlook.
* CIPD qualification would be beneficial.
Person Specification
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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