The main duties and responsibilities will include: 1.Strategic planning and development of the practice 2.Personnel management 3.Quality Assurance and CQC compliance 4.Information Governance 5.Practice and partnership administration 6.Health and safety, and risk assessment 7.Management of premises and equipment 8.Information Management and Technology 9.Patient Communication 10. Financial management 11.Any other duties appropriate to the post The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks appropriate to the role. Strategic Planning and Development of the Practice Work closely with the Partners and PCN management team to plan, develop and implement any changes necessary to meet new demands and changes in the practice from internal and external sources Ensure the practice maintains compliance with its NHS contractual obligations Initiate and participate in new policies and standard operating procedures to aid and improve practice organisation and provision of services to patients Manage the practice in line with the aims and objectives agreed with the Partners Prepare reports, business plans, and option appraisals Troubleshoot and prepare solutions Keep up to date with political, legal and financial changes and developments that may influence income and, where relevant, facilitate changes to implement new regulations Aid and assist with negotiation of CCG contracts Investigate and propose methods of increasing financial efficiency Update and implement practice development plan and care pathways in conjunction with the practice nursing team and GPs Update the website, social media and other forms of communication as required Personnel Management Overseeing the day-to-day operations of the practice, ensuring the clinical and non-clinical team achieve their primary responsibilities Manage recruitment, training, supervision, welfare, health & safety, disciplinary and grievance procedures and delegation of workloads for all members of employed practice staff Evaluate, organise and oversee the staff induction programme including working with the SCW IT Team to set up and manage accounts on EMIS, DART, NHS Email, Windows Login, Smartcard Setup, etc for starters and leavers Complying with employment policies and ensuring practice procedures and policies are comprehensive and up to date Establishing, reviewing and regularly updating Job Descriptions and Person Specifications Developing, implementing and embedding the staff appraisal process Overall responsibility for developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes Management of the administrative staff and non-clinical management of nursing staff and GPs, including booking and liaising with locums Undertake performance management and disciplinary processes Overview of leave entitlement, manage annual leave requests and maintain holiday charts Oversee team rota to allow for adequate staff cover at all times as well as maintaining the flexibility required at short notice to cover for illness Oversee staff absenteeism Promote good staff relations and motivation Organise practice and other meetings as necessary Oversee the completion and submission of quarterly Primary Care Web Tool and KSS HEE staff information Maintenance of own standards of practice management, including attending regular training sessions and local meetings. Quality Assurance and CQC Compliance Ensure compliance with CQC registration and work to achieve/maintain at least a good or outstanding rating on inspection Carrying out risk assessments as appropriate to ensure CQC compliance Promote quality achievement and performance within the practice. Ensure compliance with national standards and legislation. Bring together staff of all levels to plan, formulate and develop quality procedures. Liaise with the practice team to ensure that good practice is shared Information Governance (IG) Ensure that IG is regularly discussed in practice meetings Ensure IG policies are implemented and followed Practice administration Maintenance and development of efficient systems including patient handling, staff and doctors rotas, ensuring appropriate cover, updating in-house policies and protocols Provide a manual of all procedures relating to working practices and ensure it is maintained and changes are notified to staff Attend practice meetings and keep appropriate records Develop, implement and embed an effective internal communication strategy Liaise with the CCG, NHSE, medical defence unions, LMC, PCN and other external stakeholders Coordinate initiatives with the Primary Care Network (PCN), such as the extended access service and others that may arise from time to time. Handle and record complaints accurately in accordance with NHS complaints procedures Health & Safety and Risk Management Ensure compliance relating to health and safety and occupational health issues Ensure health & safety policies and procedures are implemented and followed. Provide adequate training and ensure fire drills are held at appropriate intervals Ensure all accidents or dangerous incidents are investigated, recorded, reported and followed up when necessary Ensure staff, both attached and employed, are aware of security arrangements and that they are complied with Co-ordinate the reporting and audit of significant events and manage the implementation of remedial action where appropriate. Oversee clinical governance issues Take responsibility for the safeguarding of confidentiality and ensure compliance with the Data Protection Act and Caldicott guidelines in conjunction of the Caldicott Guardian. Premises and Equipment Overall management responsibility for premises and equipment, including coordinating the procurement of practice equipment, supplies and services Ensure staff are trained to maintain safety, security and fire prevention Overall responsibility for ensuring premises are cleaned and maintained to maintain a high level of infection control Ensuring premises are maintained in a fit and safe standard and any remedial work is carried out in a timely fashion Liaising with third party contractors Information Management & Technology (IM&T) Work with SCW IT Team to assist and advise in purchase, development and management of IT systems in liaison with IT suppliers and liaising with approved suppliers for replacement, repair and servicing Ensure working knowledge of practice computer systems and ensure compliance with GDPR Co-ordinate searches and reports and advise on record keeping system requirements. Ensure data integrity and monitor data entry quality Review and provide analysis of practice data. Assist in assessment of practice performance Patient Communication Deal with enquiries and complaints from patients relating to non-clinical matters effectively and efficiently to promote patient satisfaction Actively encouraging and promoting the use of patient online services Work with the GP Partners to market the practice appropriately, updating the practice website and social media accounts as required Support the management of our patient participation group (PPG) Financial Management Work with the GP Partners to ensure practice finances are well managed Check invoices to the practice are correctly raised and approved within required timeframes Ensure the practice is maximising all available income streams including performance against QOF, LCSs and other enhanced services Ensure the practice is working well with other PCN practices to collectively achieve payments including IIF and enhanced access Record information on overtime and staff changes for monthly payroll to be completed