RAC are on the lookout for an experienced Analyst to join our dynamic Motability team, to play a key role in supporting operational efficiency and enhancing service delivery.
You will analyse key performance data and provide high-quality insights to drive continuous improvements in performance. You will be responsible for creating and delivering regular reports to support both the Motability Core and Vehicle Off Road teams.
Collaborating with Forecasting and Resourcing teams, you will review and analyse trends, helping to shape and improve the production of forecasting and planning processes.
Using your skills in Excel, SQL & PowerBI, Excel, you will be able to translate data into clear, actionable analytics, providing insights which will enable the team to continuously improve both the service delivered and the operational efficiency.
The is a full-time role working fromour Bescot office.
What you will do
Work closely with the Forecasting and Resourcing teams to analyse trends helping to shape and improve the production of forecasting and planning processes.
Provide support for the VOR (Vehicle Off Road) team, focusing on colleague productivity and performance.
Lead trading sessions for Core Motability, VOR, Breakdown and NPS.
Take the initiative in continuously reviewing performance, ensuring emerging trends are communicated to the leadership team.
Review reports to identify trends and analysis and provide resulting recommendations into the Motability management team to drive performance improvements and efficiencies.
Design and build of daily, weekly and monthly reports and visualisations as directed and required by the Motability Management team.
Work with other analysts across Operations and DMA to ensure consistency of reporting approach.
Provide support to First Line Managers in Motability to ensure they have access and understanding of the reports to enable them to drive performance of their colleagues
What you will need
The ideal candidate will have strong experience in data analysis with the ability to interpret data and translate it into actionable insights that can support operational improvements. Strong communication and collaboration skills are essential.
You will also need:
Advanced analytical skills including but not limited to Excel, SQL and Microsoft Power platforms.
A good understanding of Call Centre operations and the basic metrics that underpin performance
Awareness / good knowledge of Vehicle off Road (VOR) management and processes
The ability to create, develop models and solutions to support problem solving activities, scenario-modelling and statistical analysis
Highly numerate with strong analytical & problem-solving skills
Persuasive and logical, able to articulate complex stories in a simple and understandable way
Comfortable working under pressure to very short deadlines
In return we offer
At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, youll have all these extra benefits:
FREE RAC Ultimate Complete Breakdown Service from Day One.
25 days annual leave entitlement plus bank holidays.
Option to join RACs Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
Enhanced Parental Leave
Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
Car salary sacrifice scheme after 12 months of employment, where youll enjoy significant tax savings, including electric vehicle options.
Access to Orange Savings, our online discounts portal offering 1000s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
FREE onsite parking.
When you join us you will automatically be opted into our Colleague Share Scheme, called Owning it together. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!
Were committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.
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