Job Description
An exciting opportunity has arisen for an enthusiastic colleague to join our Connections Team.
At Northern Powergrid, our vision is to be the best energy company in serving our 3.9 million homes, whilst delivering a sustainable energy solution. As a dedicated Connections Team Leader, you will be an integral part of achieving this, while always striving to keep our customers power flowing. You will be a Team Leader responsible for the Major Works Connections team. Responsible for the proficient operation of each day, acting as a customer ambassador to provide the best customer experience on behalf of Northern Powergrid whilst ensuring all KPIs are met.
Key Responsibilities
Are you a dynamic leader with a passion for driving excellence? We're looking for a Connections Team Leader who can inspire and lead our administration team.
The Connections Team Leader is accountable for:
1. Leadership: Guide and motivate the Connections administration team with your exceptional leadership skills.
2. Work Allocation: Prioritise and distribute tasks effectively to ensure we meet our SLAs and deliver outstanding service.
3. Performance: Drive key performance measures, ensuring timely completion of tasks and a great service for our customers.
4. Innovation: