Join our team as the Reservation Coordinator for Novotel, Ibis Gate, and Ibis Budget! In this dynamic role, you will manage reservations received via phone, fax, internet, and email, ensuring a seamless and efficient booking process. Your efforts will drive and optimize room sales in line with our brand and hotel policies, all while providing guests with a warm welcome and exceptional assistance. You'll play a vital role in ensuring smooth check-in operations for the front desk by accurately entering reservation details and communicating crucial information to relevant staff members. Additionally, you'll confirm reservations with meticulous attention to detail and collaborate effectively with other hotel departments. If you're passionate about hospitality and looking to make a meaningful impact, apply today!
Key Responsibilities
1. Leadership & Reporting
2. Comprehensive Operational Oversight
3. Quality Assurance
4. Coordination & Optimization
5. Culture & Development
6. Talent Management
7. Duty Management
8. Drive Profit
9. Liaise with the hotel's various departments on customer requests, acting as a recognized facilitator within the establishment.
10. Build customer loyalty to encourage repeat visits.
11. Additional tasks as assigned by Reporting Manager.
Job Type: Full Time/ Permanent
Salary: £12:00 per hour
Qualifications
1. Communication Skills
2. Customer Service Skills
3. Organizational Skills
4. Attention to Detail
5. Time Management
6. Problem-Solving Skills
7. Computer Literacy
8. Interpersonal Skills
9. Flexibility and Adaptability
10. Sales Skills
11. Cultural Sensitivity
12. Conflict Resolution
Additional Information
Let's take a look at the benefits you will receive from us:
1. Indulge in delightful meals while on duty.
2. Look sharp in our provided uniform.
3. Pedal your way to work with our Cycle to Work Scheme.
4. Take care of your vision with our Eye Care Voucher.
5. Enjoy extra holidays every year.
6. Plan for your future with our Pension Scheme.
7. Explore Merlin Entertainment with our exclusive discount.
8. Celebrate your birthday with our special Bonanza.
9. Savor the Accor Dining Experience at our hotels/restaurants.
10. Seize development opportunities through Accor Academy.
11. Prioritize your well-being with VIVUP.
12. Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
And much more awaits you...
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