Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Role Overview Howden is seeking a skilled System Configuration Manager to join our Change Team, playing a key role in managing system configuration, and project-driven enhancements within the Acturis platform. They will work with the wider Applications team as a major contributor to control the levels of service and implement change delivery across the various Acturis entities. The role also includes the management of workload for the second line support technicians. Key Accountabilities · Ensure high-quality system configuration and document management to support business operations. · Collaborate with internal stakeholders to implement best practices and improve Acturis system functionality. · To manage and mentor direct reports, ensuring they are adequately supervised and working to a high standard. · Handle support requests, oversee both small-scale and project-driven changes, upskill users and help ensure efficient use of the Acturis system. · To understand the current needs of the business, understand future needs and ensure the applications we have are supported to allow the business to trade efficiently. Knowledge & Skills · Strong knowledge of broking systems, particularly Acturis. · Familiarity with Howden’s operational landscape and the broader insurance sector. · Expertise in Acturis configuration, including document templates and system integration projects. · Demonstrable knowledge of insurance industry challenges and system-driven solutions. · Managing a team. · Strong communication skills (written and verbal), with the ability to translate technical requirements. · Confidence in engaging with stakeholders at all levels. · Proficiency in Microsoft Office Suite · Exceptional accuracy and attention to detail. · Ability to prioritise workload and meet deadlines while adhering to SLA requirements. Experience & Professional Qualifications · Bachelor’s degree in Business, IT, or equivalent professional experience. · Experience of customer facing experience. · Experience supporting the Acturis broking application. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent