HOURS OF WORK: 8.30am - 5.00pm (inc 2x15 min and 1x30 min unpaid break)
We are looking for an enthusiastic person to join our Health Records Access Team. You must be able to work well as part of a team and on your own initiative. The Health Records Access Team (Data Protection) provides a vital service to the Trust processing approximately 5000 requests a year for example, Subject Access Requests (SAR), Access to Health Records Act requests (AHRA), police requests, court orders, continuing care requests, etc.
You will therefore require knowledge of GDPR and the Data Protection Act 2018, as well as an understanding of Information Governance. You will need to possess excellent communication skills and have a working knowledge of Health Records. It is essential that you are a well-organised, self-motivated individual and be able to adapt to the needs of the service.
Main duties of the job
1. To promptly process all Subject Rights Requests received in any format (e.g. written, telephone, email or proforma) requesting the disclosure of patient information from both patients and their personal representatives (for example their Solicitor or next of kin), ensuring all Subject Rights Requests are completed within the time constraints of the Data Protection Act 2018 as outlined within the Departmental SOP.
2. To process all requests for patient information received from external agencies, including and not limited to, police, coroner, court orders, ombudsman, GMC, other hospitals/continuing care, LeDer, insurance companies, military, HMP Service, Dentist etc in line with the Departmental SOP.
3. To be responsible for the completion of Access to Health Records Act 1990 (AHRA) requests and ensuring the appropriate information is provided, assessed on a case-by-case basis.
4. To validate all requests for patient information (adhering to the SOP) and accurately register them on the HRAT database, ensuring consent, I.D and any other relevant documentation is obtained from the requester. Accuracy and attention to detail is essential.
5. Acknowledge requests and liaise with applicants using various formats, including letter, email or telephone, requesting further details or documentation where necessary.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow.
Detailed job description and main responsibilities
The post holder will undertake the processing of access to health records requests as defined by the Data Protection Act 2018 and the Access to Health Records act 1990 on behalf of all Departments within the Royal Wolverhampton NHS Trust (including Primary Care Services). This will include requests from patients and their representatives, including Solicitors, and other agencies such as the police, social services, Coroner’s Office, courts, and other hospitals. Requests will be processed in accordance with OP07 Health Records Policy, OP85 Information Sharing Policy and Departmental Standard Operating Procedures, to ensure Subject Rights Requests and other types of patient information requests are processed in line with the Trusts statutory responsibilities.
Person specification
Qualifications
* GCSE (or equivalent) in four subjects, one to be English
* NVQ Level 3 or equivalent experience
Experience/Skills
* One years experience in admin/clerical post
* Use of multiple electronic systems and databases, e.g. PAS, CWP (Clinical Web Portal)
* Knowledge of GDPR
#J-18808-Ljbffr