Job summary Brereton Surgery is looking for an enthusiastic, organised, resilient, dedicated, flexible and highly motivated individual to join our friendly and hard-working reception team. The successful candidate will provide a high-quality reception service to patients, clinicians, and colleagues; have excellent interpersonal, communication and organisational skills and have the ability to multitask in a busy environment. Previous experience of working in a GP practice would be desirable but not essential. The vacancy is for a permanent post of 15 hours per week, and you will be required to work Monday to Friday between 8.00am 8.00pm on a rota basis. You must be flexible to cover annual leave and sickness at short notice. Main duties of the job As part of the reception team, you will be responsible for ensuring that reception duties are performed effectively to provide a high standard of service to the practice population. You will be involved in the development and implementation of systems and processes to continuously improve on service delivery. About us Brereton Surgery strives on providing excellent care to our patients and are a highly productive practice, always looking to provide excellent care and introduce new services to our patients. We have a current list size of circa 5,600 patients and pride ourselves in being a well-established practice with a Good CQC rating. We are a training practice with a small team that consists of GPs, Advanced Nurse Practitioner, Practice Pharmacist, Practice Nurse, Senior Healthcare Assistant, GP Assistant, Practice Manager, Office Manager, Senior Administrator, Data & Information Administrator, Medical Secretary and 5 Receptionists. We work in collaboration with our neighbouring practices within our PCN (Rugeley & Great Haywood); currently working alongside Practice Pharmacists, Pharmacy Technicians, a Physicians Associate, a Social Prescriber, First Contact Physiotherapists, Mental Health Practitioners, a Support Time Recovery Worker, a Paramedic and an Urgent Care Practitioner. Date posted 23 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time, Flexible working Reference number A2531-25-0000 Job locations 88 Main Road Brereton Rugeley Staffordshire WS15 1DU Job description Job responsibilities To ensure the smooth day to day running of the Reception area, ensuring Reception duties are completed efficiently and adhere to the guidelines that are laid down by partners and management. To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside of practice personnel. To work without supervision and use initiative in execution of duties (see attached Job description for further details of the role) Job description Job responsibilities To ensure the smooth day to day running of the Reception area, ensuring Reception duties are completed efficiently and adhere to the guidelines that are laid down by partners and management. To ensure that patients are received assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. The work is of a highly confidential nature and no information, either medical or personal, should be disclosed outside of practice personnel. To work without supervision and use initiative in execution of duties (see attached Job description for further details of the role) Person Specification Qualifications Essential A recognised qualification or have equivalent experience of working in a GP practice or NHS environment or similar reception environment dealing with the general public (see attached person specification for further details) Experience Essential Good clerical skills Working as part of a team Ability to self-motivate, organise and prioritise own workload. Ability to use own judgment, resourcefulness and common sense. Excellent communications skills. Excellent organisational skills Excellent telephone manner Ability to deal with sensitive and confidential issues professionally Problem solving skills (see attached personal specification for further details) Person Specification Qualifications Essential A recognised qualification or have equivalent experience of working in a GP practice or NHS environment or similar reception environment dealing with the general public (see attached person specification for further details) Experience Essential Good clerical skills Working as part of a team Ability to self-motivate, organise and prioritise own workload. Ability to use own judgment, resourcefulness and common sense. Excellent communications skills. Excellent organisational skills Excellent telephone manner Ability to deal with sensitive and confidential issues professionally Problem solving skills (see attached personal specification for further details) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brereton Surgery Address 88 Main Road Brereton Rugeley Staffordshire WS15 1DU Employer's website https://www.breretonsurgery.nhs.uk/ (Opens in a new tab)