Are you passionate about people and technology and do you get inspired by an environment where premium experiences are delivered?
We are currently looking for an energetic and passionate Flagship Retail Assistant Manager to join our leadership team at our Premium Samsung concession in Selfridges, London.
Overall purpose of the role:
As a Flagship Retail Assistant Manager, you will be reporting directly to the Selfridges Samsung Concession Manager. Your main focus will be to support the Manager and turn the brand’s innovative vision into a reality every single day - ensuring an impeccable standard of customer service across all areas of the premium retail environment.
You will support your Selfridges Samsung Concession Manager in a variety of different tasks, including scheduling, HR processes, KPIs, performance reviews, and much more. As a part of the Leadership team, you will have a Supervisor who will support you in achieving departmental KPIs. You will need to enjoy solving problems and be able to work well under pressure and adapt to changes as the business evolves.
You will look to bring out the best in your team and demonstrate humility, maturity, support, and consistency in everything you do.
Key Accountabilities:
* Leading Exceptional Service & Personal Shopping by always putting the consumer first, creating an environment which is a great place to work for you and your team through your dedication, honesty, and willingness to support others and acting as an inspiring figure as well as managing the personal shopper experience and providing reports to Selfridges.
* Clienteling and managing all B2B opportunities across the store, including customer contact, pipeline sales management, client-facing reporting, and working closely with SEUK finance to generate the most competitive pricing. Deliver the expected level of clienteling with HNW/UHNW customers.
* Operational Excellence by supporting the control and accountability of team KPIs, HR control & processes, team planning, VM standards, and all Samsung projects – from Events, Click & Collect to Sales focuses. Prepare and deliver monthly commercial and people updates, support all Selfridges operational policies and processes.
* Clear & Consistent Communication with the wider team and your management team as well as the different Stellar and Samsung stakeholders.
* Strategic Planning by identifying opportunities and collaborating with others to grow the business and improve performance as well as analyzing team and individual performance and creating plans to improve results around service and commerciality.
* People Management & Development by supporting the Samsung Concession Manager with the team development, including training, service observations, and coaching. Support the management of any concerns or issues arising among the team, adhering to the company HR procedure.
* Embrace Stellar Values: Work Smart, Stay Curious, Own it, Be Can Do.
Personal Specification (knowledge/experience):
* Experienced in sales, CRM, NPS goals.
* Experienced in HR processes.
* Open to learn and motivate others.
* Resilient and confident decision maker.
* Create a safe and inclusive environment for all.
* A natural people-person.
* Driven by curiosity.
* Exceptional communication and presentation skills.
* A true advocate for the brand.
* Knowledgeable and confident with data.
* Ideally experienced in premium retail, with exposure to clienteling.
* Previous experience as a Floor Manager or Assistant Manager in a small-medium retail team.
* Preferably multilingual.
What we offer:
* Competitive salary & commission scheme.
* Full-time role, 40 hrs per week.
* Samsung work phone/laptop.
* Discount at Samsung members only website.
* 25 days annual leave (+ the equivalent of Bank Holidays within a year).
* "Medicash"-Health cash plan that allows you to claim back money spent on private appointments such as dental and optical treatments or diagnostic tests. The plan offers additional benefits including virtual GP appointments, counselling and discounts.
* Discounted Gym membership.
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