About Us
NRS Healthcare is a leading provider of healthcare and social care equipment, committed to delivering high-quality services that improve lives. We work closely with commissioners, healthcare professionals, and service users to ensure the best possible outcomes.
The Role
We are seeking a dynamic Customer Manager to join our team in Maidstone. As the Deputy to the General Manager, you will play a key leadership role in bringing together the Customer Service, Warehouse, and Transport teams to enhance our on-site capability.
You will be responsible for managing the Customer Service team, leading change initiatives, and driving operational excellence. This is a pivotal role where you will own the dialogue with commissioners and use insight to improve service delivery and capability.
Key Responsibilities
· Lead and manage the Customer Service team, ensuring high levels of performance and engagement.
· Act as Deputy to the General Manager, supporting strategic site initiatives.
· Build and maintain strong relationships with commissioners, ensuring effective communication and service alignment.
· Drive and manage change initiatives to improve efficiency and service delivery.
· Integrate Customer Service, Warehouse, and Transport teams to enhance on-site operations.
· Use data and insights to continuously improve processes, service levels, and capability.
· Oversee and support two direct reports, fostering their professional growth.
· Champion a culture of collaboration, innovation, and excellence across the site.
About You
· Proven experience in a leadership role, preferably in a customer service or operational environment.
· Strong stakeholder management skills, with the ability to engage and communicate effectively with commissioners and internal teams.
· Experience in leading change and driving operational improvements.
· Ability to work cross-functionally, bringing together different departments to achieve shared goals.
· Excellent problem-solving skills with a data-driven approach to decision-making.
· A hands-on leader with a passion for developing teams and fostering a positive workplace culture.
Why Join Us?
· A leadership role with the opportunity to shape and drive change.
· The chance to work for a leading healthcare provider making a real difference in people’s lives.
· Competitive salary and benefits package.
· Career development and progression opportunities within a growing organization.
If you are a results-driven leader with a passion for customer service and operational excellence, we’d love to hear from you!
We offer competitive salaries, full training and development for your role, as well as a wide range of benefits.
Some of these include:
* 33 days annual holiday inclusive of bank holidays (rising 1 day per year after 3 years to a maximum of 38 days)
* Comprehensive sick pay scheme
* Pension Scheme and Life Assurance
* Exclusive employee discounts, savings and competitions
* Bike to work scheme
* Childcare Vouchers
* Free Parking
* Employee Assistance programme
* Blue Light card discounts