We are looking for permanent customer service superstars to provide first line support for a Nationally recognised Credit Checking company.
Responsibilities:
1. Displaying a positive, empathetic and courteous attitude toward our Client's products, services, rates and customers at all times;
2. Appropriate call handling of incoming customer phone calls related to the customers confidential financial history.
3. A strong command of spoken and written in the required language.
4. Communicating through listening to and interpreting customer needs and questions.
5. Once customer needs have been identified, Agents must be able to effectively and efficiently service the customer;
6. Accurately recording details of each call on the customer services tool, including name, phone number and post code or email address and a description of their enquiry;
7. Using reasonable efforts to provide a seamless transaction and respectful interaction with other Agents, supervisors or other appropriate personnel
S alary: £12.25 per hour
Location: Main Office is in Ringwood, Hampshire. Hybrid after training
Hours: 40 paid hours per week.
Shifts: 8am - 6pm, but will mainly be 9am - 5pm, Monday - Friday.
Key Competencies:
8. Good written and verbal skills in the required languages.
9. Excellent interpersonal skills
10. Professional and emotionally resilient.
11. Sympathetic and empathetic approach to customer service
12. Good attention to detail
13. Experience in a previous customer service or sales roles
14. Excellent communication and motivational skills, ability to multitask and work independently
15. Ability to work in a fast paced environment, maintaining attention to detail and accuracy
16. Flexible approach to working hours and location
17. Excellent understanding of call centre practices, KPIs etc.
Benefits:
18. IIP Accredited Employer
19. great working culture of fun and sociable team environment
20. 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
21. Pension Scheme with Standard Life
22. Eye test vouchers and discounts
23. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
24. Involvement with local charities and fundraising days
25. Campaign specific benefits including discounts, incentives and prizes
26. Apprenticeships qualifications and career flight path schemes
27. Recognition and reward schemes with Love to Shop Voucher rewards
Job Title: Customer Service Advisor – £12.25 per hour hybrid after training Job Reference: 34062 Salary: £12.25 - 12.25 per hour Sector: Location:
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