FIELD SERVICE ENGINEER
Company: Evolve Document Solutions
Location: Bamber Bridge, Preston
Wage: £8.60 - £11.44 per hour
Expiry: 30/04/2025
The Role Of Apprentice Printer Engineer Will Involve:
* Refurbishment of Copiers by repairing/exchanging any faulty or worn parts.
* Overseeing the trained engineers on service calls for our clients.
* Assisting in the installation of new devices into our clients.
* Shadowing the IT team as they deliver remote support for our clients.
* Delivering consumables to our customers.
DUTIES:
* Installation and Setup:
* Install photocopying machines and related equipment at client locations.
* Configure printers, copiers, and multifunction devices to meet specific client needs.
* Maintenance and Repairs:
* Perform routine maintenance and cleaning of photocopying equipment.
* Troubleshoot and repair faults in copiers, printers, and related devices.
* Replace worn or broken parts, such as toner cartridges, drums, fusers, and paper trays.
* Ensure that machines are operating at optimal levels, diagnosing mechanical and electrical issues.
* Technical Support:
* Provide remote or on-site technical support to clients regarding machine issues.
* Answer technical queries and offer guidance on the efficient use of equipment.
* Assist customers with software and connectivity issues related to photocopying equipment.
* Upgrades and Modifications:
* Install software updates and firmware upgrades to improve functionality and security.
* Modify machines or install accessories to enhance capabilities (e.g., additional paper trays, network connectivity).
* Testing and Calibration:
* Conduct quality control tests to ensure machines are producing clear, high-quality copies.
* Calibrate devices to maintain color accuracy, resolution, and speed.
* Customer Training:
* Train clients on the proper operation and maintenance of their photocopying equipment.
* Educate users about troubleshooting minor problems and performing basic upkeep.
* Inventory Management:
* Keep track of parts and supplies, such as toners and paper.
* Order and manage inventory to ensure stock levels remain adequate for repairs and maintenance.
* Documentation and Reporting:
* Maintain accurate records of service calls, repairs, and maintenance activities.
* Submit detailed reports on work completed, including issues found and parts replaced.
* Compliance and Safety:
* Ensure that photocopying machines meet safety and regulatory standards.
* Implement safety protocols during installations and repairs to avoid accidents.
* Customer Relationship Management:
* Build and maintain positive relationships with customers.
* Provide feedback to customers on how to maximize machine performance and extend the lifespan of the equipment.
WORKING HOURS PER WEEK: 37.5 hours per week
Required Skills:
Driving is beneficial but non-drivers will be considered on the basis that they will learn to drive in the near-future.
Required Qualities:
* A keen interest in hardware and software related technology
* Problem-solving approach
* Motivated and a desire to learn
Required Qualifications:
Grade 4 in GCSE Maths and English or equivalent
NUMBER OF VACANCIES: 1
EXPECTED DURATION: 36 months
FUTURE PROSPECTS: Become part of the field engineering team, and additional training and development opportunities on successful completion of the apprenticeship.
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