Over the next three years, Smart Works Leeds want to expand and embed the service we offer within the Bradford district. Reaching unemployed women in Bradford is integral to our mission of increasing the number of women we support in 2025 and beyond.
Thanks to a successful grant application from Yorkshire Building Society Foundation, we now have the funding to expand the team and enhance our strategy. We are looking for a Client Services Coordinator to join us and support this exciting growth.
The Client Services Coordinator will play a key role in ensuring our clients have the very best experience when accessing the services Smart Works have available. Working closely with our service delivery and outreach teams, you will be responsible for:
1. Talking clients through the service;
2. Scheduling appointments;
3. Answering queries;
4. Providing check-in calls.
5. Attending events with an Outreach Lead to convert client referrals into appointments swiftly.
Along with communication with clients, the Client Services Coordinator will also liaise with our volunteer team, providing them with the necessary information about each client to ensure that their appointment is tailored to their needs, and they feel comfortable at each stage of their journey with Smart Works.
How to Apply
Please read the full job description and then submit your CV and cover letter through our recruitment system by 9am on Monday 14th April. Your application should be addressed to Emily Zadok and Kate Murphy, Centre Managers.
First round virtual interviews will be held on Thursday 24th April. There will be 2nd round in-person interviews at the Leeds Centre on a date to be confirmed.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact recruitment@smartworks.org.uk.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
At Smart Works, we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
Salary: £15,724-£20,966 depending on working hours (£26,208 FTE)
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