Application Support Administrator page is loaded
Application Support Administrator
Apply locations Reading area time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 30, 2025 (11 days left to apply) job requisition id R26985
If you’d like to be considered for this opportunity we encourage you to apply promptly to avoid disappointment as if applications are high the role will close before the closing date given.
Application Support Administrator
Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking.
Package: £39,500 - £50,000 (depending on your suitability, qualifications, and level of experience)
Working pattern: AWE operates a 9-day working fortnight.
Clearance Level: You will need to obtain and maintain DV security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 10 years in order to apply for DV clearance.
Due to the classified nature of the work involved, there are limited opportunities to work from home in this role. It is anticipated that the successful candidate will spend the majority of their time working on site at AWE Aldermaston.
Let us introduce the role
AWE is currently recruiting for an Application Support Administrator for the Enterprise Applications group.
Key Accountabilities:
* Escalation of significant issues to the IS Technical Services Manager or Team Lead.
* Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player.
* Additional accountabilities for this job profile may be defined and appointed through the Chief Engineer Management Arrangements, with appointees listed within the Company Design Authorities and Technical Authorities, as held in the company management system.
Key Responsibilities:
* Provide resilient applications to the business and ensure these are in support, upgraded and deployed in the correct manner.
* Core Server Support - Build, maintain and manage the provisioning of Server environments to AWE, in keeping with current SLA’s, through effective processes, KPI’s and problem management.
* Be responsible for diagnosing and following through to resolution any problems, escalating to team members or other teams and vendors when required.
* Ensure that IS Change requests are completed and processed in timely manner to enable service improvement.
* To ensure that all users are supported in their day to day activities with resolutions to problems and issues.
* Build relationships with other teams within IT Operations to enable better support and communications.
* To maintain technical skills to allow us to benefit from new and emerging technologies in order to make supportive decisions
* Attend technical briefing / support groups.
* Understand and develop support system road maps.
Who are we looking for?
We do need you to have the following:
* Experience of call and change management systems, troubleshooting tools and root cause analysis. (ITIL)
* Experience in a proactive IT operational role in a modern IT environment
* Good understanding of Cloud Technologies (Azure, AWS)
Whilst not to be considered a tick list, we’d like you to have experience in some of the following:
* Good understanding of IT and Information related principles, standards, and requirements when operating within MoD and UK legislative environments.
* Able to provide comprehensive reports for operations and write and update technical documentation.
* Good understanding of network principles
* Familiar with Oracle Databases and/or SQL
* Strong experience with Windows 2016/2019/2022
* Familiar with Citrix & VM
* Some experience in Scripting (Powershell)
You’ll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.
Some reasons we think you’ll love it here:
AWE has wide range of benefits to suit you. These include:
* 9-day working fortnight – meaning you get every other Friday off work, in addition to 270 hours of annual leave.
* Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions).
* Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay.
* Opportunities for Professional Career Development including funding for annual membership of a relevant professional body.
* Employee Assistance Programme and Occupational Health Services.
* Life Assurance (4 x annual salary).
* Discounts – access to savings on a wide range of everyday spending.
* Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring.
The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide will be stored in accordance with GDPR and kept separate from your application form and CV, and the information will not be shared with anyone involved in interviewing or making hiring decisions.
Next steps:
Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don’t always ‘tick every box’. That’s why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don’t meet every point above, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we’d love to receive your application.
Important things you need to know:
* We encourage you to apply promptly to avoid disappointment if applications are high and the role therefore closes.
* We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process.
* Our interviews typically take place over Teams and for most roles are a 1 stage process.
Please note that you must be a British Citizen to apply for a role with us.
About AWE
If you’re looking for a role with excitement, intrigue and something that really makes a difference then now is the time to join AWE. We are at the start of a once in a generation – possibly two generations – programme to design and produce a replacement warhead for the UK’s continuous at sea deterrent. We will do this while continuing to deliver the Trident programme as well as managing ambitious state-of-the-art capital and construction projects – some of which have never been done before. Find out more on our website.
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