Great Western Hospitals NHS Foundation Trust
Are you looking to join a friendly and progressive pharmacy team, which is focused on ensuring that all our patients receive safe, clinically effective and cost-efficient medicines?
To work as a core member of the pharmacy homecare team under the supervision of the lead pharmacy technician for homecare supporting the wider team in the day-to-day processing of prescriptions and payment of invoices.
To support the homecare technician(s) to ensure the service complies with all national legislation and local policies, working closely with trust staff and with homecare providers.
Work in the dispensary dispensing prescriptions and provide support to the dispensary manager and lead technician in the day-to-day running of the dispensary.
Main duties of the job
The successful candidate will work within the pharmacy homecare team, processing prescriptions following set procedures to ensure governance is followed, creating purchase orders, and sending to the homecare provider. Processing the resulting invoices after the deliveries have been made; following our standard operating procedures. Communicating with clinical teams and homecare providers mainly via email to ensure we give the best possible service to patients.
In joining our team, we would like you to support our culture of improving together, inspire other team members, embrace change, and demonstrate a patient-centered approach. In return, we will support you in developing your knowledge and skills, and in your future career development.
We embrace new technologies. Our pharmacy robots are invaluable members of our team; electronic prescribing is well-established in almost all inpatient and outpatient settings at Great Western Hospital; we use CareFlow EPR electronic patient records system and NerveCentre for electronic pharmacy handover notes.
To undertake, for an agreed proportion of your time, general pharmaceutical duties, under the supervision of our Dispensary or Pharmacy Stores Manager or their deputies, and assist in the provision of a safe and effective Pharmacy service in line with current policies, procedures and legal requirements.
About us
Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job responsibilities
Please see the attached JD & person specification for more detailed information, but your main responsibilities will include:
1. To work with Pharmacy colleagues to provide a high quality of patient care for those patients who require homecare medicines, through good communication.
2. To ensure the arrival of the prescriptions into the homecare team are fully documented / recorded onto the homecare systems.
3. To supervise the work flow of the prescriptions, ensuring if they are given to screening pharmacists, that documentation is completed to manage the prescription movement.
4. To ensure that all prescription errors are documented on the appropriate spreadsheet and that the clinic is notified appropriately to collect the prescription for amendment or for a new prescription and that appropriate log-sheets are completed to allow the tracking of these.
5. To supervise the end of shift; being responsible for all completed prescriptions that have been processed and destined for the post are included in the correct envelopes and posted.
6. To process homecare prescriptions as per the SOPs as per the rota and to teach / mentor the homecare team as required.
7. To ensure priority prescriptions are prioritised by the homecare team and sent appropriately to the homecare provider.
8. To co-manage the homecare joint email box, identifying emails that are urgent and need acting upon immediately and to forward onto the homecare technician(s).
9. To oversee the receipt of checklist of prescriptions received by the homecare providers and intervene where the homecare provider does not provide evidence of their arrival.
10. To co-ordinate the download of the homecare invoices and saving them onto the t-drive; in order for them to be processed in order of arrival.
11. To process homecare invoices as per the SOPs as per the rota and to teach / mentor the homecare team as required.
12. As homecare providers increase the use of portals to access patient data, invoices and other information; to act as the main user.
13. To identify and to facilitate the homecare training that is required by the homecare team pharmacy assistants.
14. To work with the homecare technician(s) to minimise overdue invoices and to document the reason and next steps necessary.
15. To maintain and update the HELP files on the t-drive and within the printed file.
16. To ensure the use of the change control and ensure the SOPs are followed and reporting to the lead homecare technician if the change control is not being used as expected.
17. To ensure the spreadsheets capture all patients that leave a homecare service, ensuring all components are completed.
18. To understand fully the processes within the homecare service module on JAC; to be able to identify problems and refer to the homecare technician(s) as necessary.
19. To maintain homecare folders on the t-drive, ensuring the content is accurate and consistent.
20. To undertake any homecare specific training when required and ensuring all training records are updated.
21. Answer, or refer when appropriate, telephone queries from patients, healthcare professionals and homecare suppliers whilst at all times maintaining patient confidentiality.
22. Co-ordinate and assist in the chasing of outstanding orders to ensure continuity of supply.
Person Specification
* QCF level 2 in Pharmacy services - or willing and able to work towards.
Experience
* Working within a team.
* Managing own workload to meet the needs of a service.
* Previous hospital pharmacy experience.
* Good IT skills including Microsoft applications.
* Good literacy & numeracy skills required (assessment completed at interview).
* Well-developed physical accuracy and dexterity.
* Able to concentrate for prolonged periods when subject to changing working patterns.
* Acts on own initiative with the appropriate level of supervision.
* Be able to provide and receive routine information where there may be barriers to understanding.
* Be able to communicate information to patients/carers regarding prescribed medication.
* Demonstrates good interpersonal skills with the ability to listen and undertake instruction.
* Demonstrates sensitivity in dealing with patients and staff.
* Knowledge of Pharmacy computer systems.
Other job-related requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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