Job summary Cervical Screening Wales is responsible for the NHS cervical screening programme in Wales, and aims to reduce the incidence of, and morbidity and mortality from, invasive cervical cancer. An exciting opportunity has arisen for a motivated and enthusiastic person to join our team as a Screening Pathway Administrator. The post holder will also require excellent customer service skills, as they will provide first point of contact telephone support for patients and health professionals. The candidate must be able to follow policies and procedures, and understand the importance of data protection act and confidentiality. Main duties of the job Cervical Screening Wales is responsible for the NHS cervical screening programme in Wales, and aims to reduce the incidence of, and morbidity and mortality from, invasive cervical cancer.We are looking for an enthusiastic individual who can communicate with people of all levels, and can demonstrate working to tight deadlines whilst under pressure. You must be able to communicate with a variety of stakeholders through mix of telephone calls, and email queries.You will need to demonstrate you can concentrate for long periods of time and that you possess excellent attention to detail and accuracy. This is paramount when you code cervical smear results and biopsy information in line with CSW policy.Cervical Screening Wales uses bespoke programmes to run the screening program, you must be able to learn and interrogate multiple data sources to maintain patient records accurately.To enable the accurate recording of cervical smear results and biopsy information you must be able to demonstrate previous experience of data entry and working to policies. Experience in a busy administrative role is essential along with the ability to work flexibly and swap between tasks.The role will require working in an already established team, you will need to be able to demonstrate good team working skills and behaviours.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us We are Public Health Wales - the national public health organisation for Wales. Our purpose is 'working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations. Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis. To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/ For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/ Date posted 18 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 028-AC052-0225 Job locations Cervical Screening Wales 18 Cathedral Road Cardiff CF11 9LJ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Person Specification Qualifications Essential Minimum 5 GCSE's (4-9 or A-C grade) or equivalent & NVQ level 3 in Business Administration or Customer Care or willingness to work towards one or demonstrable equivalent experience Desirable ECDL Experience Essential Previous experience in a busy administrative role Ability to liaise with people at all levels Able to demonstrate experience of working to tight deadlines and under pressure Desirable Experience of working in a health service environment Skills Essential Good level of interpersonal and communication skills Able to deal with difficult and sensitive situations Ability to prioritise work and use own initiative and work without direct supervision Team player Good standard of keyboard skills Excellent accuracy and attention to detail Excellent telephone skills Good written skills Ability to switch between tasks while responding to constant interruptions Desirable Welsh speaker Knowledge Essential Good level of knowledge across a broad range of administrative functions Good level of knowledge across a range of IT and Windows applications Desirable Knowledge of Screening Programmes Knowledge of relevant medical terminology Personal Attributes Essential Ability to maintain concentration whilst dealing with constant interruption A highly flexible and adaptable approach while prioritising the needs of the Service Highly Motivated Logical and methodical approach Good time management skills Enthusiastic and committed Other Essential Willingness to travel to other screening locations if required by the service Person Specification Qualifications Essential Minimum 5 GCSE's (4-9 or A-C grade) or equivalent & NVQ level 3 in Business Administration or Customer Care or willingness to work towards one or demonstrable equivalent experience Desirable ECDL Experience Essential Previous experience in a busy administrative role Ability to liaise with people at all levels Able to demonstrate experience of working to tight deadlines and under pressure Desirable Experience of working in a health service environment Skills Essential Good level of interpersonal and communication skills Able to deal with difficult and sensitive situations Ability to prioritise work and use own initiative and work without direct supervision Team player Good standard of keyboard skills Excellent accuracy and attention to detail Excellent telephone skills Good written skills Ability to switch between tasks while responding to constant interruptions Desirable Welsh speaker Knowledge Essential Good level of knowledge across a broad range of administrative functions Good level of knowledge across a range of IT and Windows applications Desirable Knowledge of Screening Programmes Knowledge of relevant medical terminology Personal Attributes Essential Ability to maintain concentration whilst dealing with constant interruption A highly flexible and adaptable approach while prioritising the needs of the Service Highly Motivated Logical and methodical approach Good time management skills Enthusiastic and committed Other Essential Willingness to travel to other screening locations if required by the service Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Public Health Wales Address Cervical Screening Wales 18 Cathedral Road Cardiff CF11 9LJ Employer's website https://phw.nhs.wales/ (Opens in a new tab)