Job summary We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment. To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working. Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained. PREVIOUS APPLICANTS NEED NOT APPLY Interview Date Monday 18 November 2024 We offer flexible working options You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE Main duties of the job Previous experience of working within an Outpatient department would be advantageous though not a necessity as training will be given as is previous customer care/reception knowledge. The Appointment Booking Centre managesover 280,000 patient appointments per year, each member of staff may deal with 100 calls per day on average, the booking centre team deals with over 1,500 telephone calls daily. About us Our staff oversee over 2 million patients 'contacts' each year, delivering high standards of healthcare from the following sites: o Freeman Hospital o Royal Victoria Infirmary (RVI) o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site) o Newcastle Dental Hospital o Newcastle Fertility Centre o Northern Centre for Cancer Care, North Cumbria o Northern Genetics Service o Cramlington Manor Walks These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Date posted 04 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 317-2024-45-06-DR Job locations Regent Point 317 Regent Point NE3 3HD Job description Job responsibilities Managing a large volume of inbound and outbound calls in a timely manner. To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description Job responsibilities Managing a large volume of inbound and outbound calls in a timely manner. To provide an effective and efficient administrative service at the Appointment Booking Centre ensuring that a high quality of customer care is delivered To continue to develop and maintain competencies in all areas of work As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Person Specification Skills Essential Good literacy and numeracy skills IT skills in windows-based applications Ability to communicate with members of the public, all staff and health care providers Experience Desirable Previous administration experience Previous customer care experience Previous call centre/patient contact centre experience Qualifications Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Person Specification Skills Essential Good literacy and numeracy skills IT skills in windows-based applications Ability to communicate with members of the public, all staff and health care providers Experience Desirable Previous administration experience Previous customer care experience Previous call centre/patient contact centre experience Qualifications Essential NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Newcastle upon Tyne Hospitals NHS Foundation Trust Address Regent Point 317 Regent Point NE3 3HD Employer's website https://careers.nuth.nhs.uk/why-us (Opens in a new tab)