Hales Group are thrilled to be working on behalf of our client who are a well-established business in Lowestoft renowned for their inclusive and supportive working environment. They are seeking a highly motivated and experienced Customer Service Advisor to join their team.
Duties will include:
1. Serve as the primary contact for all queries which could be through phone, email or webchat.
2. Build and maintain long-term relationships with customers.
3. Strive to resolve issues on first contact whenever possible or passing to necessary department if you’re unable to.
4. Consistently exceed customer expectations which will lead to repeat business.
5. Adhere to company processes, procedures, quality standards and legislative requirements (thorough training provided).
Skills and experience:
1. Ability to build a rapport with customers.
2. Strong communication skills.
3. Excellent phone manner.
4. Good IT Skills.
5. Customer service focused.
6. Previous call centre experience would be advantageous.
Customer Service Advisor
35 hours per week – every other weekend required
Permanent
£12.21 per hour
Location: Lowestoft
If you feel you have the relevant skills and experience to succeed in this position, please contact Isobelle at our Lowestoft branch on (phone number removed) or apply with your CV.
#J-18808-Ljbffr