Our Client are currently looking for an experienced Day Porter to work at a luxury residential development based in South West London (SW15).
Hours: Monday to Friday 8am - 5pm (Saturday 8am - 12pm: subject to discussion for the right candidate if you are not able to work Saturdays)
Salary: £27,000 annually
Duties include but are not limited to:
* Being the first point of contact and provide an efficient and courteous service to all residents and visitors.
* Ensuring buildings are at all times kept in a clean and tidy condition and ensures efficient and smooth running of the day to day operations.
* Responsible for day to day operations and the general cleanliness of the development.
* Patrolling the site regularly ensuring that all tasks are complete, and residents and visitors are attended to.
* Responsible for dealing with and referring first line enquiries/issues from residents and visitors to the Property Manager.
* Take in parcels when requested for absent residents.
* Greet and direct delivery drivers and visitors to the relevant property. Approach unknown persons and guide them or take action where necessary.
* Give utility company representatives access to the back doors to check meters.
* Keep residents' keys (and burglar alarm codes) secure at all times when in possession of them.
* Record details including date and time of issue, identity of key, issuer and recipient to whom returned in the log when the resident's keys are issued.
* Issue letters for the cutting of security keys to authorised tenants as requested.
* Patrol and monitor car parking area (at least 4 times in the day), record all unauthorized vehicles, take action where necessary and report persistent car parking offenders to the Property Manager and/or parking enforcement company.
* Manage the timely preparation and issuing of the annual resident and visitors parking permits in accordance with the prevailing regulations.
* Manage and maintain lists and databases of all pedestrian and vehicle fobs.
* Delete any lost or stolen fobs from the system to prevent unauthorised access.
* Issue replacement fobs and charge for these according to the replacement policy via the service charge account by reporting these to the property manager.
* Following changes of ownership or tenancy ensure fobs are returned and re-issued as necessary.
* Support the property manager in obtaining quotes for major and minor works required at the development.
* Maintain a diary of expected events involving contractors working for the development.
* Deal with contractors and their vehicles when on site. Ensure all contractors are aware of the house rules and monitor compliance.
* Respond to residents' security systems/burglar alarms and any concerns when appropriate.
* Monitor CCTV and report any incidents or breaches of security to property manager. Log any incidents or occurrences in the occurrence book.
* Check and ensure that the main gates, front block doors, garden gates, garden doors and back doors are securely locked per the agreed schedule.
* Ensure that fire and security systems / entry phones, lift alarm systems etc. operate correctly and are tested regularly.
* Ensure all communal areas are kept secure, safe and in a clean condition.
* Identify any hazards and act/escalate as appropriate to the Property Manager.
* Attend emergency call outs via the duty mobile phone as required within normal working hours.
* Carry out basic maintenance checks including checking reports of leaks between flats, problems with the garages or other buildings.
* Provide reports of defects to the Managing Agents.
* Carry out maintenance tasks as directed by the Board, property manager or a building surveyor as appropriate.
* Ensure all drains are kept free of leaves and litter and free flowing.
* Carry out small and manageable maintenance tasks such as changing light bulbs in common areas when necessary.
* Adjust time clocks for operation of common area lighting as appropriate in consultation with the Property Manager.
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