Company description
The One Point is an industry leading and award-winning managed technology provider, giving organisations of all sizes – across all sectors – a Single Point Of Contact (SPOC) for all of their technology needs.
Job description
Are you looking to start your IT career within a rewarding and supportive company?
You will work full time within our Technical Support Team with your priorities being:
* Support customer with day-to-day IT issues.
* Implementing 1st time fixes.
* Dealing with support requests.
* Taking inbound calls.
* Making outbound calls.
This posting is for our Leeds office with access to public transport links with various bus stops close by should you require these. On-site parking is available.
You will deal with various types of situations, ranging from a password reset to business critical requests. Therefore, a willingness to adapt and remain focused is key.
Qualities
* Excellent communication.
* Great phone manner.
* Ability to work as part of a team.
* Work well under pressure.
* Great customer service skills.
* Passion for IT and Technology.
* Enthusiastic.
* Confident.
* Helpful.
* Self-Motivated.
Desired Skills
* Experience with Microsoft 365.
* Experience with Windows Server.
* Understanding of Networking.
* Understanding the best practices of Cyber Security.
* Understanding the features of Windows 10/11.
* Confidently troubleshoot a variety of infrastructure/setups.
* Understanding of Telecoms, Mobile, VoIP, including their connectivity.
Benefits
* 26 Days paid holiday plus bank holidays which increases with tenure (up to 31 days).
* Health and Wellbeing Scheme for you and your children.
* Full Salary Sacrifice Scheme.
* Monthly cross company breakfasts.
* Monthly funded team building and social events (bowling, darts, dining, go-karting, axe throwing and more).
* Protected learning time and funded certifications.
* Annual staff and partner/spouse away social.
* Increased annual leave entitlement with tenure.
* Ongoing training and development.
* Staff discount or ‘at cost’ scheme.
* Opportunity to join The One Point Foundation committee.
* 1st Class working environment.
* Planned Working From Home.
Job Types: Full-time, Permanent
Pay: £24,000.00-£32,000.00 per year
Benefits
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Experience
* IT Support: 1 year (required)
Work Location: In person
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