Job title: Mercedes-Benz Parts Advisor
Location: Darwen
Hours: Full Time
Salary: Competitive
Take the next step in your career with Ciceley Commercials Ltd and work with the world’s most recognised motor vehicle manufacturer. Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchised business as a Parts Advisor.
Do you have a passion for delivering exceptional customer service? At Ciceley Commercials we strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people. Do you have the right skills, experience and ‘be the best’ attitude to join our team?
We are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment.
The main duties will include:
1. Receiving parts orders and providing advice to customers face to face and over the phone.
2. Ensuring all customer orders are processed efficiently to meet required delivery timescales.
3. Sourcing parts from other sources if item is not in Ciceley stock.
4. Accurately preparing customer orders for despatch ensuring delivery deadline is met.
5. Keeping customers informed of order progress.
6. Raising and sending invoices.
7. Promoting new offers/services to customers.
8. Ensuring parts store is kept tidy and organised.
9. Always delivering an exceptional customer experience.
Essential Criteria:
1. Previous parts experience
2. Excellent customer service and communication skills
3. Technically minded with good mechanical knowledge
4. Disciplined work approach
5. Hard working with the ability to work under pressure
6. Strong attention to detail
7. Enthusiastic and dedicated approach to work
8. Ability to work on own initiative and as part of a team
9. Can do attitude
10. Desire to ‘be the best’
11. Organised and methodical work ethic
12. Reliable and punctual
13. Basic computer skills
14. Numerate
Desirable Criteria:
1. Knowledge of Autoline system
2. Previous Motor Trade experience
3. Previous Mercedes-Benz experience
4. Knowledge of commercial vehicle parts
About Ciceley Commercials Ltd:
Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established over 50 years ago and currently employ over 240 people.
We offer:
1. 23 days holiday plus bank holiday
2. Additional days holiday following 5 years’ service (max 3 days)
3. Cycle to Work Scheme
4. Friendly team environment
5. Industry leading stakeholder pension scheme
6. Award-winning dealership that is always looking to grow and develop its people and business
This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.
Please note - only applications from individuals will be accepted, no agencies.
Job Types: Full-time, Permanent
Schedule:
* Day shift
Work Location: In person
#J-18808-Ljbffr