An exciting opportunity has arisen for a Retail Manager to be part of the retail team in Whitchurch.
* Job Title: Retail Manager
* Type: Permanent, 28 hours per week
* Salary: £13.74 per hour
* Location: 4 High Street, Whitchurch, SY13 1AR
Job Role
* Lead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.
* Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.
* Achieve ambitious sales targets and implement strategies to maximise shop performance.
* Deliver online selling on platforms.
* Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.
* Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.
* Deliver community engagement to share the understanding of Headway's services.
* Organise and run creative fundraising events for your store to raise awareness and funds for the charity.
About You
* Retail management experience, preferably in a charity setting.
* A strong track record of delivering excellent customer service.
* Excellent communication, interpersonal, and leadership skills.
* The ability to motivate, coach, and develop a team.
* Proficiency in retail technology systems a plus.
* A passion for making a positive difference in the lives of others.
Benefits
* Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% depending on your contributions.
* Occupational Sick Pay Scheme – Increasing with length of service.
* Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for.
* You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
* You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
* You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About Us
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway - the brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team to contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway - the brain injury association, where every role plays a crucial part in empowering those on the path to recovery.
Application Process
Show an interest on Indeed by applying or apply online on our website here.
* Closing date for applications: TBC
* Interviews will take place on: TBC
You will only be contacted if your application is successful.
Apply Now
Use the following links to apply online:
Alternatively, download a printable application form and equal opportunities monitoring form below.
Headway - the brain injury association is registered with the Charity Commission for England and Wales (Charity no. 1025852) and the Office of the Scottish Regulator (Charity no. SC 039992). Headway is a company limited by guarantee, registered in England no. 2346893.
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