About Chetwood Bank: We’ve been challenging the way financial services firms should operate ever since our launch back in 2016. From day one, we’ve been focused on helping customers underserved by the mainstream banks, creating highly targeted products to meet their specific needs. Today, we focus on mortgage and savings products. We understand real people and their real lives, and our simple, clear approach is designed to help customers make sense of their money. We work hard to make sure customers get the quick and helpful support they need in the moments that matter, when they matter. We’re a secure, stable, and well-funded bank backed by a large investor. We generate funding using retail deposits through our savings brand, SmartSave. Role Purpose: Chetwood is rapidly growing its mortgage portfolio. This has resulted in relationships with multiple third-party service suppliers being setup, requiring appropriate oversight. You will ensure that service providers meet contractual commitments whilst maintaining performance and managing risk. Where necessary, you will be expected to challenge existing performance, and ensure you remain up to date with upcoming industry changes and impacts. Key Responsibilities: Conduct third party supplier audits to ensure accounts are receiving the correct journey and actions Draft high quality audit reports that are impactful balanced and clearly articulates the standards of performance, whilst also addressing the root cause of any issues Perform follow-up work ensuring management progress actions through to closure, validating they are appropriately resolved with supporting evidence or escalated in a timely manner Provide visibility of any risks arising from contracts with third parties and provide confidence that they are being effectively identified and proportionately managed Review and interpret monthly third-party reporting, analysing key trends Visit service providers in line with the agreed schedule Support line manager in the due diligence process for potential new service providers Assist with the launch of ModaMortgages brand, supporting the Mortgage Service Oversight Manager as required Attend and contribute to monthly/ quarterly governance meetings with each forward flow partner as required Essential Skills & Experience: A minimum of 5 years previous experience working in Mortgage Servicing including Collections, and can demonstrate an in-depth knowledge of BTL and Residential mortgages from Advance through to Repossession and Recovery is essential A minimum of 3 years previous experience of assessing/ quality checking/ auditing and providing structured documented feedback is essential A minimum of 2 years previous experience of 3 rd party oversight, of both servicers and external suppliers e.g. Litigation lawyers asset managers, Third Party Associates, LPA Receivers is highly desirable A good understanding of the originations process is preferred A good working knowledge of the regulatory framework that is applicable to mortgages e.g. MCOB, GDPR, BACS, Consumer Duty and the ability to review and interpret new regulatory changes is essential Strong communication and numeric skills are necessary Knowledge of both Microsoft and Google Suite of packages Knowledge of MS Word and Excel skills Chetwood Benefits: Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working – Wrexham Free breakfast available Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.