Working hours: 8am – 5pm, Monday – Friday
Full UK Driving License essential
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work.” Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance.
Role overview:
The MAC (Moves adds and changes) Logistics Operator will be required to:
* Demonstrate operator-level knowledge of GSK system Service Now and assign, action and close tickets in a timely manner to meet agreed timeframes.
* Accurately carry out instructions for BAU works including the moving, building (if item is flat packed) and installation of office furniture, as per instructions and/or floor plan.
* Demonstrate care when handling items to avoid damage and knowledge of wrapping and protection techniques for assets and equipment.
* Conduct survey works (including location and furniture/IT condition surveys) as requested by MAC Planner team using a hand-held electronic device to capture data.
* Dispose of items via correct waste streams on site, following process agreed across Service Partners.
* Function as main point of contact for designated BAU works for all customers and ensure good customer service and effective communication is maintained.
* Follow clear MAC project processes for BAU works, prioritising health & safety, good customer service, efficiency and timeliness.
* Manage supplier deliveries in an organised and timely manner, following agreed procedures, ensuring safe storage and protection of items from damage.
* Be a main point of contact for MAC site stores and responsible for ensuring safe storage of all stock and furniture items.
* Act as resilience/backup during sickness or leave to support MAC Logistics tasks.
Experience & Competencies
Required:
* Be professional and approachable with the ability to liaise confidently with all customers and offer excellent BAU service.
* Ability to deliver high quality work, following instruction and prioritising health and safety.
* Basic knowledge of using power hand tools and providing general furniture maintenance.
* Knowledge of wrapping and protection techniques for assets and equipment.
* Show pride in tasks completed, leaving workplace areas tidy and hazard free.
* Self-motivated and proactive with an interest in self-development and willingness to learn.
* Ability to play a key role within a high functioning and busy team using initiative to independently prioritise tasks.
* Always demonstrate a high level of Health & Safety awareness within the workplace.
* Basic IT knowledge, including Outlook and ability to learn new systems, e.g., Service Now, Smartsheet.
* Working knowledge of office workstation set up, including install of monitors, Targus units.
* Be physically able to lift/move furniture items as part of core role.
* Embodiment of EMCOR core values and positive behaviours.
* Clean and current drivers’ licence.
* Clear understanding of English language – verbal and written.
Preferred:
* Understanding of LOLER regulations.
* Experience relevant to MAC BAU services.
* Previous experience in the Moves industry.
* Clean and current drivers’ licence, including for 3.5t vehicle.
* Current Construction Skills Certification Scheme (CSCS) card.
Person Specification
At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
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