Clark James Recruitment is working with a leading Financial Services business. Due to expansion our client has an exciting opportunity for a Business Support Administrator to join the business. Company We are a long-established Financial Services business with an excellent reputation within the industry. We specialise in offering tailored wealth management advice to individuals, professionals, and businesses. Guided by our core ethical principles, we prioritise integrity and professionalism in all that we do. At the heart of our business is a commitment to our clients’ best interests, ensuring they have peace of mind knowing that their financial future is more secure and prosperous through our guidance. Role We are seeking a full-time Business Support Administrator to join our busy and dynamic Head Office Team. Previous Financial Services experience is not essential (as full training is provided) however, a previous background within Administration is essential. In this role, you'll play a key part in supporting the day-to-day operations of the company, overseeing the administration of new business, managing documentation and record-keeping, coordinating reports, handling internal communications, assisting in process improvements and providing outstanding client service. Your proactive involvement will ensure we meet the needs of both our clients and financial advisers, delivering seamless support at every stage. As a key member of our talented team, you will work in an open, collaborative environment, taking on a responsible and engaging role at the core of our company. Responsibilities Streamlining new business : Be the first point of contact for processing new business, ensuring everything is set up quickly and accurately. Reconciling payments : Take charge of managing payments coming into the company, ensuring everything is reconciled and running smoothly. Building relationships with providers: Work closely with our product providers to resolve any payment or new business issues and foster strong working relationships. Supporting the adviser team: Provide vital administrative support to our adviser team, helping them focus on what they do best while you handle the behind-the-scenes coordination. Database management : Keep our databases up to date, ensuring all information is organised and accessible when needed. Project contributions: Play an important role in strategic projects, helping us move forward with key business initiatives. Handling enquiries: Be the friendly face (or voice) managing general phone and email inquiries, helping clients and colleagues with their needs. Client engagement: Liaising with clients, ensuring their needs are met and providing top-notch service every time. Maintaining files: Stay on top of compliance and personnel files, ensuring everything is organised and up to date. Social media updates: Help keep our company’s social media channels fresh by contributing to regular updates and posts. Team collaboration: Be an essential part of our team, handling day-to-day communications and supporting various projects as they come up. Candidate If you’re a proactive, detail-oriented person who loves variety and you're ready to take your skills to the next level by joining a dynamic, fun environment in a fulfilling role with great development opportunities, we'd love you to be part of our team. Passionate, enthusiastic and detail oriented. Always ensuring the details are spot on. Excellent people skills - adaptable and agile - a great communicator. Persistent with a strong focus on seeing tasks through to completion. Quick to learn and eager to understand new processes and grow your skills. Proven experience in office administration. Strong organisational skills with the ability to identify and prioritise tasks to meet deadlines. Proficient in Microsoft Word and Excel. Experience in accurately maintaining databases and spreadsheets. While not essential, it would be great if you have: (full training is provided) Experience in financial services or wealth management. Familiarity with the Intelligent Office System (IO). Knowledge of working within FCA guidelines. Experience handling client-sensitive information in line with GDPR requirements. Package Excellent basic salary. Pension. Additional benefits. Annual leave entitlement, rising with service. Opportunity to study for professional qualifications.