Our client, a national motor retail company, is looking to recruit an enthusiastic, positive and flexible Service Advisor to act as a valuable interface between a company and its client base.
Reporting directly to the Sales Manager, responsibilities will include.
* Greeting customers and directing them to available mechanics
* Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
* Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
* Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
* Provide customers with information and advice on warranty protections, potential cost savings
* Manage and oversee the dealership’s workflow and schedule
* Call customers to advise them about service changes or car pick-up times
* Maintain positive customer relationships to ensure repeat business
Previous experience of working in a client-focused environment and a background in motor retail would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner. With excellent IT skills, experience with a CRM system and/or Kerridge would be beneficial but not essential as full training can be given.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a competitive salary and benefit package and fantastic career progression