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Role overview:
Do you enjoy talking to customers and solving problems?
Birchwood
Warrington Contact Centre (1604) Contact Centre, The Point, 410 Birchwood Boulevard, Birchwood, WA3 7WD
Permanent
Full Time
Grade 2
Salary- £25,792 per annum depending on experience plus bonus paid 4 weekly
Working Hours/Shift pattern- 40 per week working rotas between 8am to 8pm Monday to Friday and 8am – 6pm Saturday/Sunday (typically 1 in 4 weekends) including public holidays
Start date is 24th March 2025 and you’ll be required to work on site for at least the first 12 weeks then hybrid working available once successfully completed probation.
As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. We’re looking for dedicated individuals with strong communication and problem-solving skills to join our Complaints Team in Warrington.
You’ll step in to support and guide but more than that own any issue through to resolution by investigating, managing and resolving individual customer complaints for our regulated and non-regulated insurance, credit and warranty services.
Responsibilities:
* Investigating and owning the customer’s case from initial contact through to resolution
* Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required
* Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
* Feeding back to our business and suggesting ways to improve our customer service
Requirements:
* Excellent customer service skills
* Confident communicator with excellent written skills
* Excellent problem-solving skills
* Strong attention to detail and accuracy
* Be available to work allocated shifts which include some evening and weekend work
* Experience in managing complaints through to resolution would be advantageous
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
* Performance related bonus
* Product discounts on the latest tech
* A range of wellbeing initiatives
* Hybrid Working
Why join us:
Join our Contact Centre team and we’ll be with you every step of the way, helping you develop the career you want with on-going training and skills for life.
Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail
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