Apply now Job no: 511300
Work type: Full Time - Permanent
Location: Newport Pagnell
Categories: Commercial
Do you want to be part of a brand where heritage, luxury, and innovation converge?
Aston Martin isn’t just about building the world’s finest cars – it’s about crafting unforgettable experiences for our customers. We're seeking a dynamic Service Advisor who is ready to immerse themselves in a fast-paced, customer-first environment at the heart of our legendary Newport Pagnell facility. This is your chance to take on an exciting role that combines technical know-how, relationship building, and the thrill of working with one of the most iconic names in automotive history.
As a Service Advisor, no two days are the same. One moment, you’ll be helping Aston Martin owners arrange the transport of their vehicles for service, providing personalised updates on the progress of their car in our world-class workshop, and answering inquiries by phone, email, or in person. Your job is to ensure every touchpoint reflects the Aston Martin promise of excellence.
You won’t just be behind a desk – this role brings you face-to-face with the owners of some of the most sophisticated machines on the planet. You'll become a key player in the customer journey, from discussing diagnostics to organising delivery and final handover, where your personal touch will leave a lasting impression. We want someone who can bring technical insight to the table and make customers feel truly valued, all while maximising service opportunities.
To thrive in this role, you’ll need a natural flair for customer service, resilience under pressure, and the ability to think on your feet. If you’ve had experience in a luxury, customer-facing role, particularly in the automotive sector, you’ll already understand the importance of delivering bespoke, high-end service. A keen interest in technical aspects and a UK driving licence are key, as you’ll move vehicles on-site and may be required to visit customers.
This is a 100% on-site role, with occasional weekend events at luxury car shows and the Aston Martin owners' clubs. The working pattern is Monday-Friday, 08:00 – 17:00 (with one extended day until 18:00 weekly).
Why Aston Martin? Beyond the prestige of our brand, you’ll be joining a company that values teamwork, growth, and innovation. You’ll be working out of a stunning facility, supported by a close-knit, professional team that’s as passionate about these remarkable cars as you are.
At Aston Martin, we celebrate diversity and inclusion, and we encourage people from all backgrounds to apply. If you’re excited to take on a role where your customer-facing skills meet the elegance and prestige of Aston Martin, we want to hear from you.
Step into a career like no other. Apply today and help us shape the future of luxury.
Belong at Aston Martin
If you require any accommodations or support during the application process, please don’t hesitate to reach out. We’re here to ensure that you can bring your best, in every way. Let’s build something remarkable together.
The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda Ltd
Advertised: 23 Sep 2024 GMT Daylight Time
Applications close: 04 Oct 2024 GMT Daylight Time
#J-18808-Ljbffr