Agile Delivery Manager (Operations Focus)
Location: South West
Contract Rate: £550-580/day Inside IR35
Job Type: Contract
Work Arrangement: 2 days on site in South West and 3 days remote
Duration: 6 months initial
We are seeking an Agile Delivery Manager to join our team and oversee the operational delivery of services within an Agile framework. This role focuses on 3rd-line support and requires someone with a strong operational mindset, who thrives in fast-paced environments and is experienced in managing both technical teams and stakeholder relationships. This is a tactical, hands-on role with a primary focus on delivery and operations, rather than coaching.
If you are skilled in Agile and ITIL, and have experience leading operational teams in a 3rd-line support environment, this could be the perfect opportunity for you.
Key Responsibilities:
* Oversee the delivery and operational performance of a 3rd-line support team, ensuring seamless service delivery in line with agreed SLAs.
* Drive the adoption of Agile ways of working, helping the team work efficiently, iteratively, and in alignment with operational goals.
* Provide tactical leadership for day-to-day operations, ensuring that delivery teams meet operational objectives and resolve issues swiftly.
* Stakeholder management: Establish and maintain strong relationships with stakeholders, ensuring clear communication around expectations, progress, and any issues that may arise.
* Act as a point of escalation for operational issues, ensuring quick resolution to maintain service levels and support delivery.
* Apply ITIL principles to ensure best practices in service management and continuous improvement of operational processes.
* Manage delivery through careful prioritization and allocation of resources, working to optimize team performance and improve service outcomes.
* Maintain a strong focus on operational efficiency, continuously looking for ways to enhance service delivery and reduce bottlenecks.
* Foster a people-centric environment, providing clear communication and support to team members to ensure high morale and productivity.
Key Skills and Experience:
* Proven experience in Agile delivery management, specifically in operational settings.
* Strong background in ITIL and a solid understanding of how to apply ITIL principles within an operational delivery context.
* Experience managing 3rd-line support teams, including handling escalations and ensuring service continuity.
* A people-oriented leader with strong communication skills, able to manage a diverse team and work with a variety of stakeholders.
* Tactical decision-making and problem-solving abilities to manage day-to-day operational challenges.
* Familiarity with project management principles, able to manage and deliver operational projects efficiently.
* Not a coaching role - this position requires a hands-on approach to managing delivery and driving operational success.
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