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Employer: Cats Protection
Location: Bateman's Green, West Midlands, United Kingdom
Salary: Competitive
Closing date: 2 Feb 2025
Team: Lifeline
Location: Hybrid, covering the East and West Midlands region with extensive, daily driving
Work pattern: 35 hours per week, Monday to Friday 9am-5pm
Salary: Up to £26,796.25 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers, and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker:
* Assessing referrals and admitting cats onto the service
* Providing pet advice and support to our volunteer foster carers
* Working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
* Extensive communication via phone, email, and in person, as well as daily admin and extensive driving
About the Lifeline team:
* Lifeline is a pet fostering service for anyone fleeing domestic abuse
* The majority of our referrals come from women fleeing domestic abuse via women-only services.
* The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
* The team consists of a National Lifeline Manager, Lifeline Manager, Lifeline Caseworkers, and the wider Lifeline team across the UK
What we're looking for in our Lifeline Caseworker:
* Good all-round experience of performing administrative duties in a busy service
* Previous professional experience giving pet care advice
* Previous experience in a public-facing role
* An understanding of the problems experienced by families fleeing domestic abuse with pets
* A confident self-starter who has had experience of working with volunteers and home visiting
* A full, clean, manual UK driving licence and experience of driving as part of a previous role
* Good working knowledge of Microsoft Office
* Experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable
What we can offer you:
* Range of health benefits
* 26 days' annual leave plus bank holidays, increasing with length of service
* Salary Finance, which empowers you to take control of your financial wellbeing
* And much more, which you can learn about here
Interested? Here's how to apply:
Application closing date: 17 January 2025
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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