Job Title: Customer Services Manager
Work Style: Agile Hybrid Homeworking (office base Norwich)
Full Time, 37 Hours per Week, Monday - Friday
Starting Salary: £37,751 per Annum, with Future Progression Opportunities to £40,160
Fixed Term Contract: 9 Months
Key Responsibilities:
* Review and Enhance Customer Service Processes
* Monitor Performance and Complaints Data
* Oversee the Customer Services Team for High Level of Customer Satisfaction
Requirements:
* GCSE's in English and Maths (Grade 4/C/Equivalent)
* At Least 3 Years Experience of Leading and Managing a Customer Service Team
* Significant People Management Experience Demonstrating Excellent Coaching Skills
About Us:
Broadland Housing Association Offers Quality Homes Across Norfolk and North Suffolk. We Believe Everyone Deserves a Home that Meets Their Needs.
Benefits:
* Enhanced Annual Leave
* Generous Contributory Pension Scheme
* Access to an Employee Assistance Programme
* Health Cash Plan
* Lots of Training Opportunities