We are recruiting for a well known company within the FMCG industry who have an excellent opportunity to join their high performing and amazing Supply chain team. We are looking for a Supply Chain Team Leader who will responsible for managing a team of 4 Supply Chain Planners and manage the supply for each customer/customer channel, which includes customer forecast, inventory management, order management, distribution and quality service measurement along with account management responsibilities. The role is offered with Hybrid working with 3 days a week in their state of the art new offices in West London and 2 days a week from home, excellent opportunities to progress, high performing and inclusive culture. Unfortunately we cannot offer sponsorship for this Key Accountabilities Manage customer forecasting, ensuring accurate data to predict future supply and demand Work with customers to develop effective forecasting models Hold regular reviews with customers to discuss performance, service issues, and development opportunities Oversee consignment stock, ensuring it is accurate and suited to customer needs, including regular site visits to check inventory levels. Supervise inventory levels, ensuring stocks are optimized for customer needs without overstocking or understocking Oversee the order process from placement to delivery, making sure that the customer’s needs are met within set SLA's Ensure smooth and cost-effective delivery processes, coordinating with production plants, warehousing, and transport teams Measure and monitor the quality of service, keeping customer satisfaction high and addressing any service issues as they arise Establish KPIs to measure the team’s performance in forecasting, inventory, customer satisfaction, and order fulfillment Manage daily team operations, ensuring smooth workflow, task delegation, and performance tracking Key Skills Supply Chain / Account Manager Previous experience of leading a team Forecasting and demand planning SAP MS Office including Advanced Excel Project Excellent communication skills Relationships