4Recruitment Services are seeking a Domestic Abuse Help Line & Intake Practitioner for our client based in Normanton. The purpose of the post is to work as part of Wakefield District Domestic Abuse Service (WDDAS) to deliver a help line and intake service, to provide initial contact, support and a consistent referral intake pathway for those wishing to access WDDAS.This post will be responsible for triaging referrals, assessing risk and needs of individuals.This post will work with partners to establish the immediate safety of individuals contacting or being referred to the service.The post holder will work as part of a multi-agency team to provide a high-quality frontline and first point of contact service to victims of domestic abuse, delivering an immediate co-ordinated response to those at high, medium and standard risk, prioritising those at highest risk of serious harm. DUTIES AND RESPONSIBILITIES INCLUDE:
1. To act as a first point of contact for all enquiries and referrals to the service.
2. To operate as part of a team in providing a helpline response, offering advice and information to public and professionals in relation to victims and perpetrators of domestic abuse.
3. Receive and process agency referrals and self-referrals into the service.
4. To work as part of a team to triage referrals into the service, prioritising those at highest risk of harm.
5. Liaise with referring agen...