Are you an experienced Senior Service Desk Analyst or Service Desk Team Leader? Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Team Leader, responsible for coaching and mentoring Service Desk Analysts. Job Title: Service Desk Team Leader Location: Birmingham - 2 days on site per week Salary: £30,000 - £35,000 DOE. Hours: Mon-Fri, this role will be on a rota' d basis for a 24/5 global service desk support function. Shift pattern covers 8am-4pm, 4pm-12am & 12am - 8am. Responsibilities: - Leading shifts, Mentoring the Service Desk Analysts- Supporting Service Desk Analysts with 1st line tickets - Managing team absence, sickness, 1-2-1's etc. - Reporting call volumes and reporting 1st fix resolutions - Understanding key metrics, ensuring SLAs are met Skills: - Experience as a Service Desk Team Leader - Previous experience with 1st line support ???????- Available to start by March Please apply as directed