Customer Service Specialist £23,500 plus benefits Carlisle, Cumbria MC Technical Recruitment are partnered with a leading Energy business, currently seeking to expand their existing team of Customer Service Specialists at offices based in Carlisle. This includes resolving customer queries, troubleshooting solutions, problem solving on a daily basis whilst delivering excellent customer service. As a Customer Service Specialist, you will be responsible for: Responding to inbound messages & calls from customers Investigating, booking and coordinating engineer visits as necessary Identifying events that may impact business and alert management Generating customer documents and communications Handling & resolving customer complaints Creating, delivering and assisting with new systems implementation Reconciling accounts and meter readings Reconciling & advising customers on debt levels, escalating as required Producing reports on customer accounts from the system Forecasting and generating progress reports for the business Other duties as required To be considered for this opportunity, you should have: Experience in customer services Those who have worked in a call centre / helpdesk centre would be advantageous Full understanding of Microsoft Office package Experience handling complaints Be literate with various types of technology or willing to learn Strong communication skills – both verbal and written The package on offer includes: Competitive basic salary up to £23,500 Discretionary annual bonus 25 days holiday plus bank holidays, with optional purchase/sell up to 5 days Pension plan Private healthcare scheme Cycle to work scheme Electric car lease scheme Company laptop and equipment Days based position (Mon-Fri), based in offices in Carlisle This is a fantastic opportunity to join an expanding business within the Energy sector, with future learning & development opportunities available. If you are interested in applying for this position, please email a copy of your latest CV to or call Matt on (phone number removed) for more information