Job Description
This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Global Learning & Knowledge Management (GLKM) organization provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge. We power engagement and drive business results across Global Servicing (GS) through talent solutions. We are seeking a Manager of Learning Design to lead development of learning solutions for Global Travel & Lifestyle Services.
Key Responsibilities Include:
* Lead the overall design and implementation of multiple, global new hire journeys and continuing education
* Collaborate with strategic and operational leaders
* Lead the resource planning for assigned design deliverables and maintain strong project planning practices
* Serve as central point of contact and people leader for Instructional Designers
* Work across internal/external partners to ensure timelines are met
* Partner with internal SMEs to create effective learning experiences
* Partner with Knowledge Management to ensure CHC articles are leveraged and embedded within the learning journey
* Coordinate the facilitation of ‘Train the Trainer’ programs
* Proactively assess learning success and report on the impact and effectiveness of varying programs
Minimum Qualifications:
* Previous Learning Design and/or Delivery experience supporting GS
* Minimum 3 years’ experience in Adult Education
* Strong project management experience
* Results Driver: Track record of successfully managing multiple projects at once
* Demonstrated ability to meet deadlines, excel in a complex fast-paced, team-oriented environment with rapidly evolving business demands
* Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and to bring together competing priorities and ultimately drive business results
* Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver
* Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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