Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Are you a friendly, helpful and enthusiastic person?
HMCTS is looking for dynamic individuals with great communication skills and a can-do attitude to join our Bailiff teams.
Bailiffs are responsible for the enforcement of civil and possession judgements and for the service of various legal documents, such as divorce petitions and to track and arrest individuals on committal warrants, which includes the need to attend court and transport prisoners to and from prison. Bailiffs are required to travel to homes and businesses across the local and surrounding area, assess personal goods to secure payment for outstanding warrants and obtain possession of properties, where a Judge has ordered this, as well as dealing with other administrative duties.
This is a challenging role that will require the jobholder to deal with individuals who are in a vulnerable position and to solve problems by reference to comprehensive guidelines and instructions. Whilst the nature of the role means that bailiffs spend a proportion of the day working on their own, they are part of a wider team with management support to ensure that targets and standards are met.
Working pattern: Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices. Due to the nature of the work, there is no set working pattern, but you may be required to work some evenings and Saturday mornings as part of your working week.
Duties may include:
1. Removing goods where necessary to satisfy outstanding judgments and obtaining possession of properties where it has been so ordered.
2. Completing related paperwork and accurately receipting monies received.
3. Serving committal orders/warrants.
4. Serving Court documents personally.
5. Inputting data and responding to e-mails.
6. Conveying prisoners to Court and attending in court when required.
7. General administrative duties.
8. Processing of cash payments with regard to propriety and security of monies.
9. Dealing with queries in person, by post and over the telephone.
So, what do we need from you?
* A driving licence.
* A road worthy vehicle is essential for the role.
* There is some computer use (inputting, e-mails, for example) so computer skills to undertake work at the level required is also required.
* Great communication skills – both written and verbal.
* Commitment to providing a brilliant service for our customers.
* Ability to handle difficult conversations.
* Ability to provide information, quickly and clearly.
* A real passion for supporting and helping people.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Mandatory Eligibility Requirements
Licences
Driving is an essential part of the job role and in order to apply you must: Be fit to drive and have a valid EU or UK Driving licence with fewer than 6 points and must have no pending convictions; Have not had any drink-driving convictions and no pending convictions. Have access to and be able and ready to use your own car for work purposes.
Additional Information
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Please note the successful applicant will need to undertake a Disclosure and Barring Security Check for this post.
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