Trade counter retail super star!
You will be joining the Leeds-based electrical wholesale showroom specialising in everything to do with lighting and electrical accessories.
Having taken the industry by storm over 25 years ago, they are now expanding the team to meet increasing customer demand with a trade counter super star who thrives on providing an exceptional customer experience.
Responsibilities:
1. Exceed customers' expectations and maintain our customer service standards.
2. Handle inbound telephone calls, e-mails, and online correspondence through Live Chat with customers.
3. Support all aspects of the sales journey from product queries, advice, and aftersales care.
4. Process customer returns and exchanges.
5. Take ownership of any delivery issues, finding suitable solutions for everything that falls on your plate.
6. Provide prompt, efficient, and consistent information and communication in line with company policy.
7. Liaise with couriers to ensure the best service is maintained.
8. Build a strong relationship with the product and marketing teams.
So who are we looking for?
Are you an awesome customer success advisor with a can-do attitude who can handle day-to-day challenges and offer creative solutions to customers looking for their perfect furniture piece? A great team player? Confident to communicate with customers but also with our purchasing, product, and marketing departments as their direct line of communications to customer feedback? Then we are looking for you.
Requirements:
1. A passion for lighting, design, retail, and DIY.
2. Perfect English spoken and written communication skills.
3. The ability to build rapport with people quickly and effectively.
4. A professional and proactive attitude with exceptional attention to detail.
5. Excellent organisational skills and a passion for providing outstanding customer service.
6. The ability to problem-solve quickly and take ownership comfortably.
7. Confident, resilient, and assertive decision-making skills.
8. Great MS Office skills.
9. Ideally, have customer service experience.
10. Experience in a B2B or trade counter environment or retail environment.
Competitive salary depending on experience & great benefits/holidays package.
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