JOB SUMMARY
Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
* Actively and consistently support all efforts to simplify and enhance the customer experience
* Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
* Motivate a team of individuals to meet or exceed established sales targets.
* Develop new sales strategies within the call center to maximize opportunities.
* Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
* Daily monitoring of activities to ensure quality standards are met or exceeded.
* Daily monitoring of individual and team sales performance.
* Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
* Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquiries within a timely period.
* Handle all customer complaints and escalations as required.
* Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
* Ability to read, write, speak and understand English
* Knowledge of cable and telecommunications products and services
* Ability to work variable hours
* Ability to work a five-day work week which must include one weekend day
* Bilingual: Spanish Required
Required Education
Bachelor’s Degree or equivalent work experience required
Required Related Work Experience and Number of Years
Call Center Management Experience - 5+
Call Center Sales Manager experience - 1
WORKING CONDITIONS
Office environment
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