Job summary Working Full Time - 37.5 hours per week Fixed Term - 12 months The successful post holder will provide support to an efficient clerical team with duties including reception, telephone, queries, appointments, audio typing and referral management. The successful candidate is expected To provide an efficient and effective reception/clerical/administrative service to a designated team in accordance with Trust policies and procedures. As this is an apprenticepost the job holder will be required to work in both Payroll and Pensions team to develop skills, knowledge and experience This will be via on the job training and formal training sessions to establish knowledge and understanding.To attend regular meetings with the supervisor, assessor and attend training sessions leading to an Apprenticeship certificate in Business Administration. This consists of a National Vocational Qualification, a technical certificate and key skills. Main duties of the job To support clinical, non clinical staff and Service Users by contributing to the smoothrunning of the service. To provide clerical/administrative support including assisting with photocopying, filing, making up and retrieving files and processing documentation as appropriate. Accurate and timely data input, collect and provide statistical information as required. Where applicable to meet and greet all visitors to the service and to provide appropriate reception cover as and when required. Where applicable to assist in maintaining current and archive paper and electronic filing/records system, maintaining confidentiality at all times To assist with receiving, sorting and distributing incoming and outgoing mail. About us The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations: The Countess of Chester Hospital: providing 438 general and acute beds Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000. The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances. Date posted 11 February 2025 Pay scheme Other Salary £11.44 a year per hour Contract Apprenticeship Duration 12 months Working pattern Full-time Reference number 210-2024-1132 Job locations Countess of Chester Hospital / Ellesmere Port Hospital Liverpool Road Chester CH2 1UL Job description Job responsibilities See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. Job description Job responsibilities See Job Description for further details. Recruitment selection processes are based on competence (see Person specification) and values. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50(standard) or £55.50(enhanced), this cost will be deducted from your salary over the first three months of employment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application. Person Specification Qualifications Essential Good level of education Must meet minimum requirements of training provider for access to NVQ and apprenticeship programme Desirable Minimum of 4 GCSE's or equivalent (This must include AD in Maths and English Language or equivalent) IT qualification Knowledge and Experience Essential No previous customer service experience required Desirable Competent user of computer software packages in particular Microsoft Officer packages. Previous administration work experience or work dealing with people Person Specification Qualifications Essential Good level of education Must meet minimum requirements of training provider for access to NVQ and apprenticeship programme Desirable Minimum of 4 GCSE's or equivalent (This must include AD in Maths and English Language or equivalent) IT qualification Knowledge and Experience Essential No previous customer service experience required Desirable Competent user of computer software packages in particular Microsoft Officer packages. Previous administration work experience or work dealing with people Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Countess of Chester Hospital NHS Foundation Trust Address Countess of Chester Hospital / Ellesmere Port Hospital Liverpool Road Chester CH2 1UL Employer's website https://www.coch.nhs.uk/working-with-us.aspx (Opens in a new tab)